Loyalty program · Guest-verified

Fans of M.O.

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Fans of M.O. is the guest-recognition programme operated and administered by Mandarin Oriental Hotel Group Limited and its affiliates for participating MOHG-managed hotels. It is not a points or credit programme: Mandarin Oriental says stays, dining and spa visits are recorded when members are logged in or provide their member ID, and the programme uses that relationship history to personalize privileges and experiences. The published community ladder is Fans of M.O., Silk and Pearl. Entry-level members receive a localized welcome gift, and qualifying direct bookings can choose additional privileges such as breakfast, early check-in, late check-out, dining or spa-related benefits, or a celebratory treat, subject to availability and hotel-specific terms. Silk is described as an invitation-only community for qualified guests, with additional member offers and enhanced stay, dining and spa privileges. Pearl is described by Mandarin Oriental as by invitation only.