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The Queen at Chester Hotel, BW Premier Collection

★★★★·8.9/ 10Recommended
BBW Premier Collection·Best Western Rewards·Hotels
128 rooms· Check-in 2:00 PM / out 11:00 AM
Electric bicycle charging stationAir conditioningFamily roomsLift / ElevatorLuggage storageExpress check-in/check-outAll 49 facilities +
Review
Official

At The Queen at Chester Hotel, BW Premier Collection, exceptional service and top-notch amenities create a memorable experience for guests. Complimentary internet access is available in the hotel to ensure you stay connected during your visit. Amenities at shuttle offered by The Queen at Chester Hotel, BW Premier Collection simplify the organization of your excursions, tourist activities, and other adventures in Chester. For guests with their own vehicle, parking facilities are provided. Continuously receive the support you require through front desk amenities such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes. At the hotel, their ticket service and tours is also capable of assisting with booking tickets and securing reservations for entertainment and adventures. Chilly nights become more delightful than balmy ones, as you snuggle near the hotel's inviting hearth. Always look your best in your preferred attire with the dry cleaning service and laundry service provided at The Queen at Chester Hotel, BW Premier Collection. Craving relaxation? In-room amenities such as 24-hour room service, room service and daily housekeeping allow you to maximize your time spent inside the room. Due to health concerns, smoking is strictly prohibited within the entire premises of hotel. For the health and well-being of all guests and staff, smoking is restricted exclusively to assigned zones. Accommodations come equipped with all the conveniences required for a restful night's slumber. A selection of rooms feature linen service and air conditioning to ensure your comfort and convenience. A few chosen rooms are equipped with television and cable TV to ensure guest amusement. In certain chosen rooms, a coffee or tea maker is conveniently available for your use. In the hotel, certain guest bathrooms come equipped with essential bathroom amenities, such as a hair dryer, toiletries and bathrobes, ensuring a comfortable stay for guests. A delightful breakfast is the perfect way to begin your day, and at The Queen at Chester Hotel, BW Premier Collection, you can always indulge in a scrumptious meal on-site. All adore a delightful cup of coffee! An on-site coffee shop ensures you can relish a cup of authentic, freshly-brewed coffee every morning -- or whenever you desire it. Allow your journey to be free from the pangs of hunger! On-site eateries offer delicious and accessible meal choices. An evening spent at hotel's bar can offer as much enjoyment as venturing out with your fellow travelers. Are you inclined to prepare your own dishes? You will surely appreciate having the on-site BBQ facilities available. At The Queen at Chester Hotel, BW Premier Collection, guests can take pleasure in the delightful recreational amenities provided for their entertainment. Conclude your days in complete tranquility by paying a visit to salon and spa for ultimate relaxation. At the hotel fitness center, you have the option to engage in your daily exercise routine or simply alleviate your jet lag by breaking a sweat.

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Guest scores & sentiment

From 469 guest reviews · multi-source · as of 2026-07-05

Guests praise the prime location, spacious renovated rooms, and helpful staff. Common complaints include noise from events, maintenance issues like leaking AC or faulty locks, and high parking fees.

Dimension scores · cross-source

Surroundings9.4
Location9.2
Cleanliness9.0
Service8.8
Facilities8.6
Value8.4
PraisedExcellent location · Friendly staff · Clean and comfortable rooms · Good breakfast
ComplaintsPaid parking and poor signage · Dated facilities or missing amenities · Occasional hygiene or maintenance issues · Maintenance issues

KEYIdeal for travelers valuing convenience and comfort. Choose rooms away from event areas and inspect facilities upon arrival.

FAQ · grounded in hotel data & reviews

locationIs the hotel conveniently located near transport hubs?
Yes, it is right next to Chester Station with a 9.2 location score. Guests praise its prime spot for easy access to attractions.
roomAre the rooms spacious and comfortable? What features do they have?
Rooms are spacious, refurbished Victorian-style with modern amenities. Some offer four-poster beds, but occasional maintenance issues exist.
diningHow is the breakfast? Are there restaurants on-site?
Offers a delicious Full English breakfast and on-site dining like Kings' Grill. However, some guests note inconsistent quality and high prices.
serviceWhat is the staff service like?
Staff are highly praised for being friendly and professional, scoring 8.8 in service dimensions. Quick check-in and mobile app ordering are available.
familyIs this hotel suitable for families with children?
Yes, it welcomes children with family rooms and kid meals. Family guests appreciate the space and service, though noise can be a factor.
businessIs it convenient for business travelers? Are there office needs met?
Convenient for business due to location and service. However, some guests report insufficient sockets for devices and occasional noise or delays.
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