Name: Waldorf Hotel
Address: Av. La Industria, Esquina Campo Elias a Puente Anauco,Hotel Waldorf PB, Urbanización La Candelaria, Caracas, Caracas, VE

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Guest scores & sentiment

From 132 guest reviews · multi-source · as of 2026-07-19

Guests praise the central location, renovated luxury, cleanliness, and friendly staff, viewing it as an oasis. Complaints focus on the shabby neighborhood, dim lighting or odors in some rooms, high restaurant prices, and occasional unfriendly service.

Dimension scores · cross-source

Cleanliness10.0

Service9.8

Value9.0

Facilities8.8

Surroundings8.8

Location8.2

KEYSuitable for travelers seeking central convenience and safety. Be aware of the neighborhood, check room lighting, and expect higher dining costs.

FAQ · grounded in hotel data & reviews

locationHow is the location and is the area safe?＋

Located centrally near the National Gallery, but the surrounding neighborhood is described as shabby, so caution is advised at night.

roomAre the rooms new? Any things to note?＋

Rooms are newly renovated, clean, and have free WiFi. However, some guests reported dim lighting or odors in certain rooms.

diningHow is the breakfast and dining? Is it expensive?＋

The buffet breakfast is highly rated. The on-site restaurant serves Italian/Mediterranean food but is considered expensive by guests.

serviceWhat is the level of service?＋

Service scores 9.8/10. Staff are praised as friendly and professional, though occasional unfriendly attitudes were noted.

facilityWhat leisure and fitness facilities are available?＋

Features include a heated outdoor pool, fitness center (surcharge), and rooftop terrace. Facilities score 8.8, though some amenity details need improvement.

businessIs it suitable for business trips? Are there office facilities?＋

Ideal for business. It has a business center, fax/copy services, and cashless payment options, supported by multilingual staff.

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Room types · 5

Room photos, bedding & descriptions; live rates & booking live on FlyerTrip (no checkout here).

Deluxe King Room

1 × Extra-large double bed (Super-king size)45 ㎡up to 3

This double room has a iPod dock, flat-screen TV and air conditioning.

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King Room

1 × Queen bed45 ㎡up to 2

The rooftop pool is the standout feature of this double room. Featuring free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with cable channels, a mini-bar, a tea and coffee maker, a wardrobe as well as mountain views. The unit has 1 bed.

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Superior Twin Room

2 × Double bed45 ㎡up to 3

This twin room features a rooftop pool. Featuring free toiletries, this twin room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned twin room features a flat-screen TV with cable channels, a mini-bar, a tea and coffee maker, a wardrobe as well as mountain views. The unit has 2 beds.

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Deluxe Twin Room

2 × Queen bed34 ㎡up to 3

This twin room's special feature is the rooftop pool. Providing free toiletries, this twin room includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned twin room provides a flat-screen TV with cable channels, a mini-bar, a tea and coffee maker and a wardrobe. The unit offers 2 beds.

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Deluxe Room

1 × Double bed30 ㎡up to 3

Guests will have a special experience as the double room features a rooftop pool. Providing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The spacious double room provides air conditioning, a mini-bar, a tea and coffee maker, a wardrobe, as well as a flat-screen TV with cable channels. The unit offers 1 bed.

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Facilities · 72

All facilities & services listed by the hotel (aggregated across sources).

Offsite parking discounted rates availableFitness facilities (surcharge)Air conditioningSwimming poolFamily roomsLift / ElevatorLuggage storageSafety deposit boxFax/photocopyingFacilities for disabled guestsIroning servicePacked lunchesParkingTerraceKid mealsHeated poolFruitsStaff adhere to local safety protocolsGuest rooms disinfected between staysCleaning standards that are effective against CoronavirusPhysical distancing rules followedHand sanitizer in guest room and key areasCashless payment availableFire extinguishersFirst aid kit availableSanitized tableware & silverwareContactless check-in/check-outGuests can opt-out any cleaning services during staySmoke alarmsShared stationery like menus, pens are removedGuest room sealed after cleaningProperty cleaned by professional cleaning companiesPhysical distancing in dining areasKey accessFood delivered to guest roomCCTV outside propertyProcess in place to check health of guestsAccess to health care professionalsScreens / Barriers between staff and guests for safetyFace masks for guests available24-hour securityDelivered food - securely coveredSecurity alarmThermometers for guests provided by propertyKey card accessMobile app for room serviceBroadcast Live sport eventsHappy hourBingoInternet accessJapanese gardenFitness facilities (surcharge)Exercise/lap poolOffsite parking discounted rates availableBulk dispenser for toiletriesPool sun loungersPool waterfallReception hallRooftop gardenSecured parkingSelf parking (surcharge)Swimming nearbyTelevision in common areasWine release eventsFree wired internetFront desk (limited hours)GarageHousekeeping on requestNon-smoking roomsRestaurantRoom serviceNon-smoking throughout