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The Ben, Autograph Collection

★★★★★·9.4/ 10Excellent
AAutograph Collection·Marriott Bonvoy·Hotels
2019 opened· Check-in 04:00 PM / out 11:00 AM
Electric bicycle charging stationFitness facilities (surcharge)Air conditioningSwimming poolLift / ElevatorLuggage storageAll 66 facilities +
Review
Official

The Ben, Autograph Collection provides flawless service and all the necessary facilities for visitors.When arriving by car, take advantage of the hotel's convenient on-site parking facilities. The hotel offers reception amenities including concierge service, express check-in or check-out and safety deposit boxes to ensure a comfortable stay for guests. Whether you're here for an extended stay or simply require fresh garments, the hotel ensures your cherished travel attire remains spotless and accessible with the convenience of dry cleaning service located on the premises.Your stay will be comfortable with the presence of room service and daily housekeeping as an in-room amenity for your relaxation and enjoyment.Need something at the last minute? The convenience stores has you covered, ensuring your requirements are met without any inconvenience. In order to ensure the utmost level of relaxation, the guestrooms feature an inviting design and are equipped with all basic necessities, creating a delightful stay experience.Selected rooms offer in-room amusement like cable TV as a source of entertainment for guests to enjoy.Within specific rooms, instant tea and mini bar is conveniently available for your use. Understanding the significance of bathroom facilities in enhancing visitor contentment, hotel offers a hair dryer and bathrobes within a few chosen chambers. How about kicking off each day of your getaway with a delicious cup of coffee? At the hotel, relish in the invigorating taste of a freshly brewed, excellent coffee.Upon your arrival, don't miss experiencing bar for enjoyable in-house evening entertainment. Throughout the day and night, guests can enjoy light refreshments with the hotel offering vending machines.

01

Tier × benefits, as tested

What guests actually got at each tier — switch levels.

Silver EliteGold ElitePlatinum EliteTitanium EliteAmbassador Elite
Marriott Bonvoy · From guest reports · actual benefits may vary
Room upgradeSubject to availability

Subject to availability

Free breakfastRarely
Lounge accessSubject to availability

Lounge access at select properties

Late checkoutSubject to availability

延迟至14:00退房 · until 14:00

Welcome giftSubject to availability

积分或早餐礼遇

Earned with 25 to 49 qualifying nights annually.
04

Guest scores & sentiment

From 294 guest reviews · multi-source · as of 2026-07-10

Guests praise exceptional, personalized staff service across all departments and the stylish rooftop amenities. Free shuttle is valued. Criticisms focus on high pricing, occasional slow service, noise, and isolated cleanliness issues.

Dimension scores · cross-source

Location10.0
Value9.0
Service9.0
Facilities9.0
Cleanliness9.0
Surroundings9.0
PraisedExceptional and attentive staff service · Great rooftop pool and bar views · Praised food quality and atmosphere · Comfortable rooms with stylish decor
ComplaintsBreakfast billing confusion or quality issues · Slow service at the pool area · Hard to get pool chairs or closures · Blocked views or noise in higher floors

KEYIdeal for service-focused travelers enjoying urban views. Check dining policies, avoid peak prices if budget-sensitive, and note potential noise/cleanliness variances.

FAQ · grounded in hotel data & reviews

locationHow is the location? What attractions are nearby?
Located in West Palm Beach with a perfect 10.0 location score, it is near CityPlace and the Convention Center. A free shuttle service is provided for convenience.
diningHow is the dining experience?
Dining is excellent with delicious food and stylish ambiance praised by guests. However, breakfast quality may vary or incur extra charges at times.
familyIs this hotel suitable for families? Are there child-friendly facilities?
Yes, it is family-friendly. It allows pets, offers kid meals, and has an outdoor pool. Facilities are comfortable, though pool seating can be limited.
businessIs it convenient for business travelers? How are the room facilities?
Good for business with exceptional staff service. Rooms are modern with TVs and coffee machines, but some guests noted insufficient storage space.
coupleAny recommendations for couples?
The rooftop pool bar offers stunning views, highly recommended for couples. The atmosphere is luxurious, but pool capacity is limited, so visit off-peak.
roomHow is the soundproofing and cleanliness?
Rooms are modern with a 9.0 cleanliness score. However, soundproofing is average, and occasional cleaning oversights were reported by some guests.
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