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Shima Onsen Tsuruya

★★★★·8.6/ 10Recommended
·Hotels
1999 opened · 2010 renovated· 13 rooms· Check-in 03:00 PM / out 11:00 AM
Offsite parking discounted rates availableHealth or beauty spa nearbyFamily roomsBBQ facilitiesLuggage storageHot tub/JacuzziAll 23 facilities +
Review
Official

Experience an abundance of unparalleled facilities and features at Shima Onsen Tsuruya. Maintain seamless communication using the complimentary Wi-Fi at hotel. Discovering Nakanojo becomes even more accessible, thanks to the shuttle amenities provided at the hotel. For visitors traveling by automobile, complimentary parking is available. Reception assistance is offered at the hotel featuring luggage storage. During leisurely days and evenings, on-site amenities such as daily housekeeping enable you to fully enjoy your accommodation. For visitors wishing to smoke, designated smoking zones can be found. At Shima Onsen Tsuruya, every guestroom is provided with convenient amenities and fittings to ensure a comfortable stay. Elevate your experience at hotel with the knowledge that certain rooms are equipped with air conditioning, ensuring a more pleasant stay for you. At Shima Onsen Tsuruya, each visit offers an array of intriguing room configurations, featuring accommodations with separate living room and balcony or terrace, ensuring a distinct experience every time. Certain rooms offer in-room amusement features such as the television for your enjoyment. In select rooms within the hotel, a refrigerator and a coffee or tea maker is available to cater to your requirements when desired. It is worth noting that certain guest bathrooms feature a hair dryer, toiletries, bathrobes and towels for your convenience. Begin your day feeling refreshed and invigorated as you enjoy a delightful cup of quality coffee available at the cafe situated within the hotel. At the hotel, an assortment of easily accessible and delicious meal choices are available to satisfy your appetite whenever it strikes. At Shima Onsen Tsuruya, guests can access vending machines that provide light snacks and beverages 24 hours a day. At the hotel, discerning guests can also enjoy on-site culinary facilities like BBQ facilities tailored to their preferences. During your stay at hotel, an array of engaging activities and amenities guarantees a delightful experience. Conclude your holiday perfectly with a visit to massage, hot tub and spa on your final days.

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Guest scores & sentiment

From 96 guest reviews · multi-source · as of 2026-07-19

Guests praise the warm service, high-quality sulfur springs, and local cuisine. Complaints focus on aging facilities, unreliable shuttle buses, limited WiFi, and lack of nearby convenience stores.

Dimension scores · cross-source

Cleanliness9.2
Service9.1
Facilities9.0
Surroundings9.0
Location8.9
Value8.1
PraisedWarm and attentive staff · Excellent natural hot springs with private/family baths · Spacious, clean rooms with cozy traditional atmosphere · Convenient location near bus stops and ski areas
ComplaintsShuttle bus occasionally delayed without notice · Meal quality and temperature inconsistent · Some facilities and room furnishings appear aged · Occasional check-in guidance or communication gaps

KEYIdeal for those valuing authentic onsen and hospitality. Pack snacks, avoid if reliant on WiFi, and allow extra time for transport.

FAQ · grounded in hotel data & reviews

locationIs the hotel conveniently located? Are there convenience stores nearby?
The hotel is near the bus terminal with a 99% recommendation rate, but guests note a lack of nearby convenience stores.
diningHow is the dining experience? What are the highlights?
The on-site restaurant offers abundant authentic local cuisine, though some guests find breakfast portions small.
facilityHow are the hot spring facilities? Is it suitable for families?
Features high-quality sulfur springs and private baths, highly rated by families, though facilities are somewhat aged.
serviceIs the service attitude good?
Service scores 9.1/10. Guests consistently praise the warm, attentive, and family-like hospitality.
roomWhat is the room condition like? Is there Wi-Fi?
Rooms are spacious and clean, but Wi-Fi is limited to the lobby, and some rooms have noise or poor soundproofing.
policyWhat are the check-in/out times? Are pets allowed?
Check-in is at 15:00 and check-out at 11:00. Pets are not allowed, and children are not permitted.
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