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San Ignacio Resort Hotel

★★★★·9.4/ 10Excellent
·Resorts
Check-in 02:00 PM / out 12:00 PM
Offsite parking discounted rates availableHealth or beauty spa nearbyGuest education on local ecosystems and cultureAir conditioningSwimming poolFamily roomsAll 74 facilities +
Review
04

Guest scores & sentiment

From 241 guest reviews · multi-source · as of 2026-07-11

Guests praise the exceptional staff, well-maintained facilities, and convenient location. The restaurant receives high marks. Complaints focus on dated rooms, slow breakfast service, occasional service errors, and perceived low value for some tours.

Dimension scores · cross-source

Service10.0
Value9.3
Location9.3
Cleanliness9.1
Facilities9.0
Surroundings9.0
PraisedExceptional and friendly staff · Great location near town but jungle-like · Comfortable family-friendly amenities · Delicious breakfast with pre-order option
ComplaintsSlow breakfast service · Some rooms feel dated · Expensive and slow dinner service · Bed configuration mismatches

KEYIdeal for those valuing service and nature. Pre-order meals to save time, expect older decor, and evaluate tour costs carefully.

FAQ · grounded in hotel data & reviews

locationHow is the location? What attractions are nearby?
The hotel is conveniently located minutes from Cahal Pech Mayan Ruins, serving as an ideal base for exploring local attractions amidst unique jungle scenery and ecological experiences.
diningHow is the dining? Is breakfast fast?
The restaurant is highly praised for international and local cuisine, especially seafood and avocado toast. However, some guests note that breakfast preparation can be slow, potentially affecting schedules.
familyIs this hotel suitable for families? Are there child-friendly facilities?
It is very family-friendly, allowing pets, offering family rooms and kid meals. Guests praise its convenience as an adventure base, though some families note average dinner value and long breakfast waits.
coupleHow is the experience for couples? Are the room views good?
Couples appreciate thoughtful services like birthday surprises and stunning jungle views from private balconies. However, some report musty smells in rooms, suboptimal bed comfort, and unstable WiFi.
roomWhat are the room facilities like? Are they clean?
Rooms feature free Wi-Fi, safes, and AC, with a cleanliness score of 9.1. Strict disinfection protocols are followed, and rooms are sealed after cleaning. However, some guests note that certain rooms have dated facilities.
serviceHow is the level of service?
Service scores a perfect 10.0, with guests praising the enthusiastic and professional staff. Concierge, tour desk, and room service are available. Despite this, rare reports of service errors suggest maintaining clear communication.
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