Guest scores & sentiment

From 108 guest reviews · multi-source · as of 2026-07-20

Guests consistently praise the lakeside location, friendly staff, generous breakfast, and attractive pool/garden areas. However, poor soundproofing and loud music late into the night are major complaints, alongside dated room conditions, occasional cleanliness issues like mold or drainage problems, and a hostel-like atmosphere with heavy public pool access.

Dimension scores · cross-source

Service8.4

Location8.1

Facilities7.9

Cleanliness7.6

Value7.4

Surroundings7.4

＋ PraisedBeautiful lake views and great location · Friendly and helpful staff · Good breakfast variety · Excellent lakeside location

－ ComplaintsSevere noise pollution · Poor soundproofing · Dated facilities needing updates · Hygiene issues (mold/insects)

KEYSuitable for travelers prioritizing location and social vibes; light sleepers should avoid poolside rooms and verify AC/hot water availability beforehand.

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Room types · 3

Room photos, bedding & descriptions; live rates & booking live on FlyerTrip (no checkout here).

Single Bed in Mixed Dormitory Room

1 × Twin bed48 ㎡up to 1

This bed in dormitory has a seating area and tile/marble floor.

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Quadruple Room with Private Bathroom

2 × Queen bed36 ㎡up to 4

The pool with a view is the standout feature of this quadruple room. This quadruple room is consisted of of a flat-screen TV with streaming services, a private bathroom as well as a terrace with lake views. The unit has 2 beds.

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Suite with Pool View

1 × Extra-large double bed (Super-king size) / 1 × Sofa bed36 ㎡up to 2

This suite provides a pool with a view. Featuring 1 bedroom, this suite offers 1 bathroom with a bath, a seating area and terrace where you can relax. This suite features a wardrobe, flat-screen TV with streaming services, lake views, as well as wine/champagne for guests. The unit has 2 beds.

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Facilities · 37

All facilities & services listed by the hotel (aggregated across sources).

ClubhouseGuest education on local ecosystems and cultureSwimming poolFamily roomsIroning serviceTerraceShuttle service (additional charge)Kid mealsOutdoor furnitureFruitsCoffee Shop on siteCooking classInternet accessJapanese gardenExercise/lap poolNo accessible shuttleNo accessible train station shuttleClubhousePool sun loungersBilliards or pool tableBicycle-friendly propertyBeach toysBeach club nearby (surcharge)Swimming nearbyAirport transportation - pickup (surcharge)Television in common areasAirport transportation - drop-off (surcharge)Accessible train station shuttleAccessible shuttleWine release eventsFree wired internetFront desk (limited hours)Guest education on local ecosystems and cultureHousekeeping on requestNon-smoking roomsRestaurantRoom service

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Nearby & map

Sights

1

Lago de Atitlán

nature

crater lake in the Western Highlands of Guatemala

8.3km

1

Click a row to locate it · distances are approximate. Data from Overture / Michelin / Wikidata.