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Palace Hotel

★★★
·Hotels
Free breakfast24-hour front deskGardenFree WiFiFree buffet breakfastFree breakfastAll 9 facilities +
Review
04

Guest scores & sentiment

From 74 guest reviews · multi-source · as of 2026-07-21

Guests praise the quiet central location, historic palace charm, and excellent service. Minor complaints include thin walls, outdated room amenities like lack of hooks, repetitive breakfast, and billing errors.

Dimension scores · cross-source

Service9.7
Location9.7
Rooms9.6
Cleanliness9.5
Facilities9.3
Wi-Fi9.0
Value8.9
PraisedExcellent location & direct water-taxi access · Attentive and helpful staff · Charming historic building atmosphere · Rich breakfast selection
ComplaintsAverage sound insulation · Older bathroom fixtures with occasional faults · Tripping hazard from steps in some rooms · High windows or limited views

KEYIdeal for history lovers seeking convenience. Check room amenities and noise levels if sensitive.

FAQ · grounded in hotel data & reviews

locationHow is the location and what are nearby attractions?
Located in a quiet central square near landmarks like the Japanese Immigration Monument. Guests rate the location 9.7/10 for its convenience and tranquility.
diningIs breakfast included and what are the hours?
Yes, complimentary buffet breakfast is served from 6:00 AM to 9:00 AM. While some find it repetitive, it is generally praised as delicious and varied.
coupleIs this hotel suitable for couples?
Highly recommended for couples. 48 guests praised the historic palace charm, canal views, and excellent service, noting a strong willingness to return.
businessIs it convenient for business travelers? Are there office facilities?
Offers 24-hour front desk and free WiFi (rated 9.0). While no meeting rooms exist, the quiet central location and lockers make it convenient for business stays.
roomWhat are the room amenities like? Any cautions?
Rooms score 9.6/10 for spaciousness and cleanliness. However, note potential issues with soundproofing, lack of hooks/outlets, and steps in some rooms.
serviceHow is the level of service?
Service scores 9.7/10. Guests consistently praise the friendly, professional, and attentive staff who provide helpful tour assistance.
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