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The Westin Surabaya

★★★★★·9.4/ 10Excellent
WWestin Hotels & Resorts·Marriott Bonvoy·Hotels
2020 opened· Check-in 03:00 PM / out 12:00 PM
Offsite parking discounted rates availableClubhouseNightclubFitness facilities (surcharge)Health or beauty spa nearbyAir conditioningAll 89 facilities +
Review
Official

The Westin Surabaya offers top-notch services and amenities, ensuring guests experience utmost comfort. Visitors can take advantage of the accessible parking options directly at the hotel. Reception services such as concierge service and safety deposit boxes are available to accommodate your requirements. Traveling with minimal luggage is achievable at The Westin Surabaya due to the hotel's dry cleaning service ensuring your garments stay fresh. Room amenities like 24-hour room service, room service and daily housekeeping contribute to making a perfect selection for your stay. Each accommodation at The Westin Surabaya is thoughtfully created and adorned to provide visitors with a comfortable, home-like atmosphere. In select rooms, guests can enjoy a touch of amusement with the availability of cable TV for their entertainment. Rest assured, in a few chosen rooms, the presence of instant tea can be found. The Westin Surabaya offers a hair dryer and bathrobes in the restrooms of specific accommodations. Embark on your holiday experience in the most ideal manner. Commence each morning of your visit with an on-site breakfast. No matter your specific dietary needs, rest assured that The Westin Surabaya provides an array of halal choices to ensure your dining experience is nothing short of delightful. Experience an unforgettable evening with your fellow travelers just a short distance away, at hotel's bar.

01

Tier × benefits, as tested

What guests actually got at each tier — switch levels.

Silver EliteGold ElitePlatinum EliteTitanium EliteAmbassador Elite
Marriott Bonvoy · From guest reports · actual benefits may vary
Room upgradeSubject to availability

Subject to availability

Free breakfastRarely
Lounge accessSubject to availability

Lounge access at select properties

Late checkoutSubject to availability

延迟至14:00退房 · until 14:00

Welcome giftSubject to availability

积分或早餐礼遇

25 to 49 Qualifying Nights in a calendar year.
04

Guest scores & sentiment

From 482 guest reviews · multi-source · as of 2026-07-05

Guests praise the exceptional staff hospitality, spacious clean rooms, and direct mall connection. Dining, especially the Club Lounge, is highly rated. Minor complaints include limited parking, occasional maintenance issues (AC noise, shower doors), restricted outdoor walking paths, and isolated service inconsistencies.

Dimension scores · cross-source

Service9.9
Location9.9
Value9.8
Cleanliness9.7
Facilities9.6
Surroundings9.4
PraisedStaff hospitality · Excellent breakfast · Mall connectivity · Spacious clean rooms
ComplaintsWelcome drink shortage · Confusing lobby guidance · Lost delivery parcels · Insufficient kids' club supplies

KEYIdeal for families, business travelers, and shoppers. Use valet parking. Note potential AC noise and shower design quirks. Confirm special requests to avoid service gaps.

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