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Sheraton Puerto Rico Resort & Casino

★★★★·9.0/ 10Excellent
SSheraton·Marriott Bonvoy·Resorts
Check-in 04:00 PM / out 11:00 AM
Fitness facilities (surcharge)Health or beauty spa nearbyAir conditioningSwimming poolFamily roomsLift / ElevatorAll 73 facilities +
Review
Official

At Sheraton Puerto Rico Resort & Casino, exceptional service and top-notch amenities create a memorable experience for guests.Amenities at car hire offered by Sheraton Puerto Rico Resort & Casino simplify the organization of your excursions, tourist activities, and other adventures in San Juan. For guests with their own vehicle, parking facilities are provided. Continuously receive the support you require through front desk amenities such as concierge service and safety deposit boxes.At the hotel, utilize the convenient dry cleaning service to maintain your preferred travel attire fresh, allowing you to pack lighter. Desire to unwind? Make the most of your visit at Sheraton Puerto Rico Resort & Casino with accessible amenities such as daily housekeeping. Additionally, you can obtain minor travel essentials and miscellaneous items at the convenience stores without departing from the Sheraton Puerto Rico Resort & Casino. Accommodations come equipped with all the conveniences required for a restful night's slumber. A number of rooms feature cable TV for guest amusement and enjoyment. In certain chosen rooms, instant tea is conveniently available for your use. At Sheraton Puerto Rico Resort & Casino, select bathrooms are equipped with a hair dryer to enhance your comfort during your stay. A delightful breakfast is the perfect way to begin your day, and at Sheraton Puerto Rico Resort & Casino, you can always indulge in a scrumptious meal on-site.All adore a delightful cup of coffee! An on-site coffee shop ensures you can relish a cup of authentic, freshly-brewed coffee every morning -- or whenever you desire it. An evening spent at hotel's bar can offer as much enjoyment as venturing out with your fellow travelers.

01

Tier × benefits, as tested

What guests actually got at each tier — switch levels.

Silver EliteGold ElitePlatinum EliteTitanium EliteAmbassador Elite
Marriott Bonvoy · From guest reports · actual benefits may vary
Room upgradeSubject to availability

Subject to availability

Free breakfastRarely
Lounge accessSubject to availability

Lounge access at select properties

Late checkoutSubject to availability

延迟至14:00退房 · until 14:00

Welcome giftSubject to availability

积分或早餐礼遇

25 to 49 Qualifying Nights in a calendar year.
03

Guest reports

Firsthand stays — upgrades, breakfast, late checkout as delivered.

Sheraton Puerto Rico Resort & Casino · 万豪金卡入住报告(2023年12月)

  • 有提到不过没有用上
  • 酒店一楼有两个餐厅,还可以。早饭没有体验。
  • 在当地的一个会议中心对面,有小湖、小河,离海边沙滩也不是很远
  • 无边泳池和热水浴池,泳池边上还有酒吧和一些棕榈树,晚上灯光很好看。还有健身房
2024-04-21

酒店小红猪 · 2024-04-21 · Source ↗

See all 1 reports →
04

Guest scores & sentiment

From 409 guest reviews · multi-source · as of 2026-07-06

Guests praise the exceptional, friendly staff, clean facilities, great pool/dining, and convenient location with shuttle. Complaints focus on noise from elevators/equipment, undisclosed high resort fees, and isolated severe incidents involving luggage damage, rude security, and privacy breaches.

Dimension scores · cross-source

Cleanliness8.8
Service8.6
Facilities8.5
Rooms8.0
Value8.0
Location8.0
PraisedFriendly and professional staff · Spacious and clean rooms · Excellent poolside dining · Convenient for cruise stays
ComplaintsRemote location requiring shuttles · Occasional maintenance issues · Noise disturbances · High prices

KEYSuitable for those valuing service and leisure. Verify room location to avoid noise, check fee details, and secure valuables.

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