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Mercure Sapporo

★★★★·9.2/ 10Excellent
·Hotels
2009 opened· 285 rooms· Check-in 03:00 PM / out 11:00 AM
Fitness facilities (surcharge)Air conditioningFamily roomsLift / ElevatorLuggage storageSafety deposit boxAll 49 facilities +
Review
Official

At Mercure Sapporo, exceptional service and top-notch amenities create a memorable experience for guests. Complimentary internet access is available in the hotel to ensure you stay connected during your visit. For guests with their own vehicle, parking facilities are provided. Continuously receive the support you require through front desk amenities such as luggage storage. Always look your best in your preferred attire with the dry cleaning service and laundry service provided at Mercure Sapporo. Due to health concerns, smoking is strictly prohibited within the entire premises of hotel. For the health and well-being of all guests and staff, smoking is restricted exclusively to assigned zones. Accommodations come equipped with all the conveniences required for a restful night's slumber. A selection of rooms feature linen service, blackout curtains and air conditioning to ensure your comfort and convenience. A few chosen rooms are equipped with daily newspaper, television, in-room video streaming and cable TV to ensure guest amusement. In certain rooms, the hotel offers visitors access to a refrigerator, a coffee or tea maker and mini bar. In the hotel, certain guest bathrooms come equipped with essential bathroom amenities, such as a hair dryer, toiletries and bathrobes, ensuring a comfortable stay for guests. A delightful breakfast is the perfect way to begin your day, and at Mercure Sapporo, you can always indulge in a scrumptious meal on-site. Allow your journey to be free from the pangs of hunger! On-site eateries offer delicious and accessible meal choices. At Mercure Sapporo, guests can take pleasure in the delightful recreational amenities provided for their entertainment. Conclude your days in complete tranquility by visiting the massage situated precisely at the hotel. At the hotel fitness center, you have the option to engage in your daily exercise routine or simply alleviate your jet lag by breaking a sweat.

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Guest scores & sentiment

From 276 guest reviews · multi-source · as of 2026-07-11

Guests praise the prime Susukino location, helpful staff, spacious rooms, and breakfast. Common complaints include dated facilities, occasional odors/noise, crowded breakfast hours, and front desk queues.

Dimension scores · cross-source

Surroundings9.6
Location9.2
Cleanliness9.0
Service8.9
Rooms8.9
Value8.5
Facilities8.4
PraisedExcellent location and transport access · Spacious and clean rooms · High cost-performance ratio · Rich dining and shopping nearby
ComplaintsCold front desk service · Cleaning details need improvement · Basic facilities · High number of group guests

KEYIdeal for convenience seekers. Avoid breakfast peaks; sensitive to age may prefer newer properties.

FAQ · grounded in hotel data & reviews

locationHow is the hotel's location and transportation convenience?
Located in vibrant Susukino, just a short walk from the subway station with a location score of 9.2. It is an ideal base for exploring Sapporo with excellent transport links.
diningWhat is the breakfast experience like? Any tips?
Breakfast offers rich options and is highly praised, but can get crowded during peak hours. Some families noted limited menu variety and occasional service delays.
roomAre the rooms spacious? How is the soundproofing?
Rooms are generally spacious with a score of 8.9. While many have soundproofing, some guests reported AC or corridor noise, so sensitive sleepers should communicate in advance.
serviceIs the staff service good? Is check-in convenient?
Staff are enthusiastic and multilingual (score 8.9). However, the front desk is on the 3rd floor requiring an elevator transfer, and queues may occur during peak times.
facilityWhat are the main facilities and fitness resources?
Features Bordeaux Restaurant and Le Cepage Bar for fusion cuisine and drinks. Fitness facilities are available at a surcharge. Rooms include air purifiers, free Wi-Fi, and flat-screen TVs.
familyIs this hotel suitable for family trips?
Highly suitable. 86 family guests praised the spacious rooms and friendly service. Children are allowed, and it is near Odori Park. Note that breakfast menus may be repetitive.
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