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Candlewood Suites Syracuse-Airport by IHG

★★·7.9/ 10Good
·Hotels
2024-07-10 opened· 115 rooms· Check-in 03:00 PM / out 12:00 PM
Fitness facilities (surcharge)Air conditioningFamily roomsBBQ facilitiesLift / ElevatorLuggage storageAll 51 facilities +
Review
Property information · Agoda

Experience an abundance of unparalleled facilities and features at Candlewood Suites Syracuse-Airport By IHG. Share your photos and respond to emails at your convenience, thanks to the free Wi-Fi internet access offered by hotel. Should you require transportation to or from the airport, hotel is able to organize it prior to your arrival date. Shuttle offerings at the hotel enhance the ease of discovering Syracuse (NY). Visitors can take advantage of the accessible parking options directly at the hotel. Reception services such as express check-in or check-out, luggage storage and safety deposit boxes are available to accommodate your requirements. Traveling with minimal baggage is achievable at Candlewood Suites Syracuse-Airport By IHG, as the hotel's laundromat and laundry service ensures your garments stay fresh. Minor items you neglected to bring won't cause major issues! Simply visit convenience stores to acquire what's necessary. The hotel maintains a completely smoke-free zone, providing a breathable atmosphere. Smoking is limited to specified smoking zones. Each accommodation at Candlewood Suites Syracuse-Airport By IHG is thoughtfully created and adorned to provide visitors with a comfortable, home-like atmosphere. In select rooms of the hotel, guests can enjoy the advantage of having air conditioning available for their convenience. At Candlewood Suites Syracuse-Airport By IHG, the uniquely tailored rooms provide a configuration choice resembling a balcony or terrace. In select rooms, guests at the hotel can enjoy top-notch in-room entertainment with television and cable TV available for their convenience. Rest assured, in a few chosen rooms, you will find the convenience of a refrigerator and a coffee or tea maker at your disposal. Maintain your cleanliness and comfort using a hair dryer and toiletries available in select guest restrooms. Experience the delight of a fresh morning by savoring excellent coffee at the cafe situated within hotel. Should you be particularly discerning in your dining choices, you will surely appreciate having access to the on-site BBQ facilities provided at this location. Indulge in the numerous pursuits available at Candlewood Suites Syracuse-Airport By IHG. For individuals who don't want to skip their exercise routine, visiting the hotel fitness center ensures you maintain your vitality and wellness.

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Guest scores & sentiment

From 355 guest reviews · multi-source · as of 2026-07-07

Guests praise the exceptional staff hospitality and spacious, clean rooms offering great value. Common complaints include aging facilities, inconsistent cleanliness, confusing pet policies, and unreliable or missing airport shuttle services.

Dimension scores · cross-source

Location8.4
Service7.6
Value7.5
Cleanliness7.5
Facilities6.3
Surroundings6.2
+ PraisedSpacious rooms with kitchenettes · Friendly and helpful staff · Convenient airport proximity · Close to airport/good parking
- ComplaintsWorn and damaged facilities · Inconsistent cleanliness · Misleading shuttle service info · Misleading shuttle service

KEYSuitable for those valuing service and kitchenettes. Verify shuttle availability; avoid if sensitive to facility wear or hygiene inconsistencies.

FAQ · grounded in hotel data & reviews

locationHow far is this hotel from Syracuse Airport? Is transportation convenient?+
Located just a 2-minute drive from Syracuse-Hancock International Airport. However, guests report the complimentary shuttle is often unreliable or missing, so verify availability or arrange other transport.
roomWhat are the room facilities like? Suitable for long stays or cooking?+
Each room features a kitchenette with a hob, microwave, and fridge, ideal for self-catering. Rooms are spacious, modern, and offer great value, making them popular with business and family travelers.
serviceHow is the service attitude? Are there any staff members worth praising?+
Guests highly praise the staff, specifically mentioning Manager Meg and front desk agent Marissa for their exceptional hospitality and personalized care, which significantly enhances the stay despite some facility aging.
pros_consWhat are the main pros and cons of this hotel?+
Pros: Exceptional staff, spacious/clean rooms, high value, and kitchenettes. Cons: Aging facilities, inconsistent cleanliness, confusing pet policies, and unreliable airport shuttle service.
familyIs this hotel suitable for families with children?+
The hotel offers family rooms and allows pets, making it suitable for families. Guests appreciate the airport proximity and parking, but should inspect rooms for age-related wear and confirm shuttle availability to ease travel with kids.
businessHow is the experience for business travelers?+
Business travelers value the excellent service and high cost-performance ratio. While desks and Wi-Fi meet needs, aging facilities and occasional cleanliness issues may affect comfort, and unreliable shuttles could incur extra transport costs.
Guest reports describe individual stays. Confirm important facilities, benefits and arrival arrangements with the hotel.
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