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FERGUS Puerto de la Cruz

★★★★·8.5/ 10Recommended
·Hotels
300 rooms· Check-in 02:00 PM / out 12:00 PM
Air conditioningSwimming poolFamily roomsLift / ElevatorLuggage storageSafety deposit boxAll 48 facilities +
Review
Property information · Agoda

Great care is taken to ensure guests experience comfort through top-notch services and amenities. Remain linked during your visit by utilizing the complimentary internet access available. Discovering Tenerife becomes even more accessible, thanks to the car hire amenities provided at the hotel. The hotel offers complimentary parking for guests who arrive with their own mode of transport. Effortlessly plan your daily activities and travel requirements with concierge service, luggage storage and safety deposit boxes provided by the front desk services. Securing passes to the city's top attractions is simple with the hotel's ticket service and tours. For extended visits or whenever required, the dry cleaning service and laundry service ensures your preferred travel garments remain clean and accessible. During leisurely days and evenings, in-room amenities such as room service and daily housekeeping enable you to maximize your stay in the room. In limited designated zones, smoking is exclusively permitted. Crafted for coziness, every guestroom provides an array of features, guaranteeing a tranquil night's sleep while maintaining the level of comfort. For an elevated experience at hotel, select rooms are equipped with air conditioning to improve your stay. At Hotel Puerto de la Cruz, a selection of rooms can be found that showcase unique design elements such as a balcony or terrace. For certain chosen rooms, guests can enjoy in-room amusement like daily newspaper, television and cable TV as a part of their stay. In select rooms, the hotel offers visitors access to mini bar. It is worth noting that certain guest bathrooms feature a hair dryer, toiletries and bathrobes for your convenience. Each morning at Hotel Puerto de la Cruz, a scrumptious, homemade breakfast kick-starts the day. Begin your holiday mornings right with your essential cup of coffee, offered daily at the cafe on-site. During your visit, indulge in a range of delightful culinary choices at hotel to enhance your experience. Experience a fantastic evening effortlessly! Relish an entertaining night without venturing beyond the confines of the bar. Snack vending machines operate around the clock, providing you with easy access to treats regardless of the hour. Hotel Puerto de la Cruz provides a superb assortment of leisure amenities for guests to enjoy. Treat and spoil yourself by stopping at massage and solarium for a memorable experience. Begin your holiday perfectly by taking a plunge into the swimming pool. At the hotel, enjoy a laid-back beverage experience by the poolside bar, sipping on a soothing cocktail.

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Guest scores & sentiment

From 205 guest reviews · multi-source · as of 2026-07-12

Guests praise the clean, modern facilities, friendly staff, and entertainment. Main complaints involve inconsistent food quality (often cold), limited all-inclusive drink options, and the steep hill location being difficult for those with mobility issues.

Dimension scores · cross-source

Service9.0
Cleanliness8.4
Surroundings8.4
Value8.0
Location8.0
Facilities8.0
Rooms8.0
+ PraisedFriendly and helpful staff · Clean and comfortable rooms · Beautiful views · Good entertainment
- ComplaintsCold and repetitive food · Steep location · Noisy school groups · Aging facilities

KEYSuitable for active travelers comfortable with steep hills. Taxis recommended for those with mobility issues; food expectations should be managed.

FAQ · grounded in hotel data & reviews

locationHow is the hotel's location and accessibility?+
The hotel offers a free shuttle to Martianez Shopping Centre and is near Mount Teide National Park. However, it is located on a steep hill, which may be challenging for those with mobility issues.
diningWhat is the quality and variety of dining options?+
The buffet restaurant features live entertainment. However, guests note that food is sometimes served cold, and all-inclusive drink options are limited, with some items costing extra.
familyIs this hotel suitable for families?+
Yes, it offers family rooms, an animation team for kids, and outdoor pools. However, the steep terrain and occasional AC issues in some areas should be considered.
businessHow is the experience for business travelers?+
The hotel provides wired internet and luggage storage with high service scores (9.0). However, the steep location and aging facilities might affect convenience for business trips.
coupleIs this hotel recommended for couples?+
Highly recommended. Couples praise the friendly staff, cleanliness, and beautiful sea views. The rich entertainment and lush gardens create a romantic atmosphere.
roomWhat are the room facilities and views like?+
Rooms feature air conditioning, non-smoking environments, and free wired internet. Views are praised as beautiful, but some guests note average soundproofing and the need for facility updates.
Guest reports describe individual stays. Confirm important facilities, benefits and arrival arrangements with the hotel.
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