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Hotel New Grand

★★★★★·9.5/ 10Excellent
JJR-EAST HOTELS·JR Hotel Members·Hotels
1927 opened · 2013 renovated· 230 rooms· Check-in 03:00 PM / out 11:00 AM
Air conditioningLift / ElevatorLuggage storageSafety deposit boxFax/photocopyingFacilities for disabled guestsAll 55 facilities +
Review
Official

Hotel New Grand offers top-notch services and amenities, ensuring guests experience utmost comfort. Share your photos and respond to emails at your convenience, thanks to the free Wi-Fi internet access offered by hotel. Experience the wonders of Yokohama with ease by utilizing the services provided at car hire.Visitors can take advantage of the accessible parking options directly at the hotel.Reception services such as concierge service, luggage storage and safety deposit boxes are available to accommodate your requirements.Traveling with minimal baggage is achievable at Hotel New Grand, as the hotel's dry cleaning service and laundry service ensures your garments stay fresh.Room amenities like room service and daily housekeeping contribute to making a perfect selection for your stay.Smoking is limited to specified smoking zones.Each accommodation at Hotel New Grand is thoughtfully created and adorned to provide visitors with a comfortable, home-like atmosphere.In certain rooms, the hotel offers linen service, blackout curtains and air conditioning for guest convenience and satisfaction. In select rooms, guests at the hotel can enjoy top-notch in-room entertainment with television, in-room video streaming and cable TV available for their convenience.Rest assured, in a few chosen rooms, you will find the convenience of a refrigerator, a coffee or tea maker and mini bar at your disposal.Maintain your cleanliness and comfort using a hair dryer, toiletries and bathrobes available in select guest restrooms. Embark on your holiday experience in the most ideal manner. Commence each morning of your visit with an on-site breakfast. Experience the delight of a fresh morning by savoring excellent coffee at the cafe situated within hotel.Should you prefer not to venture out for a meal, the enticing culinary choices at hotel are always available for your satisfaction.Experience an unforgettable evening with your fellow travelers just a short distance away, at hotel's bar.Indulge in the numerous pursuits available at Hotel New Grand.Unwind after a long day by stopping by massage and salon to rejuvenate your senses.For individuals who don't want to skip their exercise routine, visiting the hotel fitness center ensures you maintain your vitality and wellness.

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Guest scores & sentiment

From 650 guest reviews · multi-source · as of 2026-07-04

Guests praise the prime location, historic charm, and exceptional staff service. Rooms are spacious with great views. Cons include aging facilities, occasional smoke odors, noise issues, insufficient USB ports, and high dining costs.

Dimension scores · cross-source

Surroundings9.6
Service9.4
Location9.3
Rooms9.2
Cleanliness9.2
Value8.9
Facilities8.8
PraisedExcellent and attentive service · Prime location near attractions · Stunning sea views and classic ambiance · Delicious and refined breakfast
ComplaintsAging facilities and decor · Unpleasant smoke smell in rooms · High cost of dining options · Occasional poor staff attitude

KEYIdeal for history lovers seeking convenience and sea views. Book high-floor rooms; note potential facility wear and high dining costs.

FAQ · grounded in hotel data & reviews

locationHow is the location and transportation convenience?
Located in central Yokohama, it is a 1-minute walk from Motomachi-Chukagai Station, near Chinatown and Osanbashi Pier. With a location score of 9.3, guests praise its prime accessibility.
diningAre breakfast and dining options rich?
Dining is diverse with French, Italian, and Japanese options. Breakfast is highly recommended, though some guests note high costs and average value for money.
familyIs this hotel suitable for families?
Yes, children are allowed. Families appreciate the spacious rooms and attentive service. However, note that some beds may be small and the lobby can be breezy in winter.
roomWhat are the room facilities and views like?
Rooms are spacious with great views (score 9.2). However, facilities are aging, USB ports are scarce, and smoking rooms may have odors. Non-smoking bay-view rooms are recommended.
serviceHow is the level of service?
Service is excellent with a 9.4 score. Staff are enthusiastic and professional, offering free luggage storage, currency exchange, and concierge services.
memberWhat are the perks of joining JR Hotel Membership?
Officially, Gold members may receive bonus points, lounge access, room upgrades, and welcome amenities (subject to availability). These are official program benefits.
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