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Flagstaff Gardens Hotel Melbourne

★★★★·9.3/ 10Excellent
IIndependent Collection·Priority Guest Rewards·Hotels
📍380 William Street, Melbourne, Victoria 3000, Australia · Melbourne ↗
📞+61393228000·Official site ↗
1997 opened· 184 rooms· Check-in 03:00 PM / out 11:00 AM
Fitness facilities (surcharge)Air conditioningLift / ElevatorLuggage storageExpress check-in/check-outSafety deposit boxAll 55 facilities +
Review
Official

Right across from Flagstaff Gardens and a short walk from Melbourne’s CBD, the hotel offers a relaxed and well-connected base for business travellers, delegates and short stay explorers. With complimentary high speed Wi-Fi and rooms designed for comfort and ease, it provides everything needed for a smooth and enjoyable stay. Select room types offer views across Flagstaff Gardens, with in-room entertainment, tea and coffee facilities and individually controlled air-conditioning and heating. Accessible rooms are also available, designed with comfort in mind. Set within the free tram zone and just steps from Flagstaff Station, guests enjoy effortless access to Melbourne’s shopping, dining, entertainment and major sporting venues.

04

Guest scores & sentiment

From 764 guest reviews · multi-source · as of 2026-07-03

Guests praise the prime location near Flagstaff Gardens and transport, plus friendly reception staff. Common complaints include outdated rooms, inconsistent cleanliness (dust/dirt), poor soundproofing, repetitive breakfast menus, and reduced amenities like the closed executive lounge.

Dimension scores · cross-source

Location9.0
Value8.9
Service8.9
Surroundings8.8
Cleanliness8.7
Rooms8.5
Facilities8.2
＋ PraisedExcellent location · Good value for money · Friendly staff · Near park and markets
－ ComplaintsAging facilities/wall stains · Poor soundproofing/noise · Inconsistent housekeeping · Awkward room layout

KEYSuitable for those prioritizing location and service. Expect older facilities, verify room cleanliness/soundproofing upon arrival, and check breakfast/lounge status.

FAQ · grounded in hotel data & reviews

locationHow is the location? What nearby conveniences are there?＋
Located in Melbourne CBD opposite Flagstaff Gardens and Metro Station, it scores 9.0 for location. Guests praise the convenient access to trams, markets, and attractions.
serviceHow is the front desk service?＋
Service scores 8.9. Guests highly praise the friendly and professional reception staff, with some specifically mentioning attentive care from employees like Mirisha.
roomWhat are the room facilities and cleanliness like?＋
Rooms are spacious with modern amenities but facilities are dated. Cleanliness is inconsistent with occasional dust/stains, and soundproofing is poor, which may disturb light sleepers.
diningHow is the breakfast experience?＋
Breakfast is abundant but criticized for limited variety and low value for money. Some business and family guests found the options restricted or taste average.
facilityWhat fitness and leisure facilities are available?＋
The hotel offers a gym (surcharge), steam room, and hot tub for relaxation. Facilities score 8.2, meeting basic leisure needs alongside a terrace and coffee shop.
policyWhat are the check-in/out times? Are pets allowed?＋
Check-in is at 14:00 and check-out at 11:00. Children are allowed, but pets are not. Express check-in/out and cashless payment are available for convenience.
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