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Shangri-La Hangzhou

★★★★★·8.2/ 10Recommended
SShangri-La·Shangri-La Circle·Hotels
1984 opened · 2007 renovated· 212 rooms· Check-in 02:00 PM / out 12:00 PM
Indoor poolFitness centerHigh-speed Wi-FiBusiness centerAll 79 facilities +
Review
FlyerKey verdict

Shangri-La Hangzhou offers prime West Lake location with elite lounge access, though breakfast benefits vary by tier.

Official

Shangri-La Hangzhou offers top-notch services and amenities, ensuring guests experience utmost comfort. Share your photos and respond to emails at your convenience, thanks to the free Wi-Fi internet access offered by hotel. Should you require transportation to or from the airport, hotel is able to organize it prior to your arrival date. Taxi, car hire and shuttle offerings at the hotel simplify arranging your excursions, explorations, and additional activities in Hangzhou. Visitors can take advantage of complimentary parking directly at the hotel. Reception services such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes are available to accommodate your requirements. Securing top-notch tickets and snagging sought-after dining reservations become effortless, thanks to the hotel's ticket service and tours. Traveling with minimal baggage is achievable at Shangri-La Hangzhou, as the hotel's dry cleaning service and laundry service ensures your garments stay fresh. Room amenities like 24-hour room service, room service and daily housekeeping contribute to making a perfect selection for your stay. The hotel maintains a completely smoke-free zone, providing a breathable atmosphere. Smoking is limited to specified smoking zones. Each accommodation at Shangri-La Hangzhou is thoughtfully created and adorned to provide visitors with a comfortable, home-like atmosphere. At Shangri-La Hangzhou, the uniquely tailored rooms provide a configuration choice resembling a balcony or terrace. In select rooms, guests can enjoy a touch of amusement with the availability of television for their entertainment. Rest assured, in a few chosen rooms, you will find the convenience of a refrigerator and mini bar at your disposal. Shangri-La Hangzhou offers a hair dryer, toiletries and bathrobes in the restrooms of specific accommodations. Immerse yourself in the executive lounge, where exceptional amenities and lavish surroundings await you. Embark on your holiday experience in the most ideal manner. Commence each morning of your visit with an on-site breakfast. Experience the delight of a fresh morning by savoring excellent coffee at the cafe situated within hotel. Should you prefer not to venture out for a meal, the enticing culinary choices at hotel are always available for your satisfaction. Experience an unforgettable evening with your fellow travelers just a short distance away, at hotel's bar. Should you be particularly discerning in your dining choices, you will surely appreciate having access to the on-site BBQ facilities provided at this location. Shangri-La Hangzhou provides a superb assortment of leisure amenities for guests to enjoy. Unwind after a long day by stopping by hot tub, steam room and sauna to rejuvenate your senses. Each day at hotel, immerse yourself in the invigorating waters of the pool, perfect for a rejuvenating plunge or a series of revitalizing laps. For individuals who don't want to skip their exercise routine, visiting the hotel fitness center ensures you maintain your vitality and wellness.

02

Points value

Estimate

Shangri-La Circle · standard

Dynamic points · same-date cash
35,000pts / night
¥800same-date cash
¥0.010per point

≈¥10 per 1k points — near the program average.

The figures above are AI estimates that vary by date and availability — for reference only, not an official redemption quote.

04

Guest scores & sentiment

From 498 guest reviews · multi-source · as of 2026-07-05

Guests praise the prime West Lake location, spacious rooms, and friendly staff. Common complaints include outdated facilities, noise, musty smells, and distance between wings.

Dimension scores · cross-source

Location9.2
Surroundings9.2
Service8.9
Cleanliness8.8
Rooms8.1
Facilities8.1
Value7.6
PraisedPrime location · Spacious rooms · Excellent dining · Warm service
ComplaintsAging facilities · Poor soundproofing · Hygiene issues · Inconsistent service

KEYIdeal for location-focused travelers accepting vintage decor. Check wing preference; avoid if sensitive to aging facilities.

FAQ · grounded in hotel data & reviews

locationHow is the location? Is it convenient to go to West Lake?
The hotel boasts a prime location next to West Lake (score 9.2) with quiet garden views. However, traffic can be congested on weekends, making taxis hard to hail.
diningHow is the breakfast? What are the options?
Breakfast features an extensive selection and is highly praised. The hotel offers three dining options, including restaurant service and packed lunches.
familyIs it convenient for families with children? Are there kids' facilities?
Children are welcome, with family rooms and outdoor play equipment available. Rooms are spacious, though some facilities may appear dated.
businessHow are the network and services for business travel?
The hotel offers 5G coverage and free in-room internet, though stability varies. Business amenities include fax/photocopying and express check-in/out.
coupleIs it suitable for couples? Are the room views good?
Highly suitable, offering views of Baoshi Mountain or gardens. Some rooms have noise or odor issues, so request a quiet or high-floor room.
roomAre the rooms well-equipped? Is there a minibar?
Rooms are spacious with AC, flat-screen TV, minibar, and safe. Facilities vary in age; overall comfort score is 8.1.
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