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The Pelham London - Starhotels Collezione

★★★★★·9.0/ 10Excellent
SStarhotels·I AM STAR·Hotels
2016 renovated· 52 rooms· Check-in 03:00 PM / out 11:00 AM
Fitness facilities (surcharge)Air conditioningFamily roomsLift / ElevatorLuggage storageSoundproof roomsAll 41 facilities +
Review
Official

Great care is taken to ensure guests experience comfort through top-notch services and amenities. Remain linked during your visit by utilizing the complimentary internet access available.Prior to your check-in date, you can arrange airport transportation services, guaranteeing a seamless and efficient experience for both arrival and departure.Services offered by taxi and car hire at the hotel ensure effortless exploration of London. Parking is accessible, supplied by the hotel for guests who arrive by car.Effortlessly plan your daily activities and travel requirements with concierge service, express check-in or check-out, luggage storage and safety deposit boxes provided by the front desk services.Securing passes to the city's top attractions is simple with the hotel's ticket service and tours. During your stay at this fantastic hotel, experience comfort and warmth from the delightful on-site fireplace on those chilly days and nights. For extended visits or whenever required, the dry cleaning service and laundry service ensures your preferred travel garments remain clean and accessible. During leisurely days and evenings, in-room amenities such as 24-hour room service, room service and daily housekeeping enable you to maximize your stay in the room.The hotel is completely smoke-free.In limited designated zones, smoking is exclusively permitted. Crafted for coziness, every guestroom provides an array of features, guaranteeing a tranquil night's sleep while maintaining the level of comfort. For a more enjoyable stay, select rooms at hotel are equipped with linen service and air conditioning.For certain chosen rooms, guests can enjoy in-room amusement like television and cable TV as a part of their stay.Rest assured that your hydration needs will be met, as some guestrooms are equipped with a coffee or tea maker and mini bar. Maintain your cleanliness and comfort using a hair dryer, toiletries and bathrobes available in select guest restrooms. Each morning at The Pelham London – Starhotels Collezione, a scrumptious, homemade breakfast kick-starts the day. Begin your holiday mornings right with your essential cup of coffee, offered daily at the cafe on-site. During your visit, indulge in a range of delightful culinary choices at hotel to enhance your experience.Experience a fantastic evening effortlessly! Relish an entertaining night without venturing beyond the confines of the bar. Do you possess exceptional culinary skills? Prepare your meals personally within the hotel at its BBQ facilities. Indulge in the numerous pursuits available at The Pelham London – Starhotels Collezione. Eliminate those holiday calories by stopping by hotel and making use of their well-equipped exercise amenities.

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Guest scores & sentiment

From 334 guest reviews · multi-source · as of 2026-07-09

Guests praise the prime location opposite South Kensington station and exceptional, personalized staff service. Rooms are generally comfortable and clean with good breakfast. Cons include small standard rooms, dated decor/maintenance issues, and occasional noise or facility problems.

Dimension scores · cross-source

Location9.6
Cleanliness9.3
Service9.2
Surroundings9.0
Rooms8.4
Value8.4
Facilities8.4
PraisedPrime location · Exceptional staff service · Comfortable beds · Delicious breakfast
ComplaintsSmall rooms · Maintenance issues · Noise disturbances · Poor dining experience

KEYIdeal for travelers valuing location and service. Book larger rooms for space; verify soundproofing and mattress firmness preferences.

FAQ · grounded in hotel data & reviews

locationHow is the location? What attractions are nearby?
Located in South Kensington opposite the tube station, it is a short walk from the Royal Albert Hall and Natural History Museum. The location score is 9.6/10.
diningWhat dining options are available?
The hotel features La Trattoria, a Michelin-starred Italian restaurant, and a library for afternoon tea. Breakfast is highly rated, though some guests noted slow service during peak times.
familyIs this hotel suitable for families with children?
The hotel allows pets and offers supervised childcare, making it family-friendly. However, standard rooms can be small, and breakfast service may be disorganized during peaks.
roomWhat are the room facilities and service quality like?
Rooms are uniquely decorated with comfortable beds and high cleanliness scores (9.3). However, some standard rooms are small, and occasional issues with noise or maintenance have been reported.
serviceHow is the staff service?
Staff service is highly praised with a score of 9.2. Guests specifically commend the concierge for their professional and personalized assistance.
policyWhat are the check-in and check-out times?
Check-in is after 15:00 and check-out is before 11:00. Luggage storage is available for early arrivals or late departures.
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