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Hotel Grand Chancellor Townsville

★★★★·8.9/ 10Recommended
·Hotels
📍334 Flinders Street · Townsville ↗
1977 opened· 192 rooms· Check-in 03:00 PM / out 11:00 AM
Fitness facilities (surcharge)Air conditioningBBQ facilitiesLift / ElevatorLuggage storageExpress check-in/check-outAll 54 facilities +
Review
Official

Experience an abundance of unparalleled facilities and features at Hotel Grand Chancellor Townsville.Maintain seamless communication using the complimentary Wi-Fi at hotel.At Hotel Grand Chancellor Townsville, every guestroom is provided with convenient amenities and fittings to ensure a comfortable stay. Enhance your experience at hotel with the knowledge that certain rooms are equipped with blackout curtains and air conditioning for your convenience. A few accommodations within Hotel Grand Chancellor Townsville offer unique design elements such as a separate living room.Certain rooms offer in-room amusement features such as the television for your enjoyment. In select rooms within the hotel, a refrigerator, a coffee or tea maker and mini bar is available to cater to your requirements when desired. In the hotel, certain guest bathrooms come equipped with essential bathroom amenities, such as a hair dryer and toiletries, ensuring a comfortable stay for guests.

04

Guest scores & sentiment

From 770 guest reviews · multi-source · as of 2026-07-03

Guests praised the central location, views, and staff. Major complaints involved extra parking fees, poor guidance leading to towing, facility closures (pool/AC), inconsistent room service, and variable food quality.

Dimension scores · cross-source

Surroundings9.4
Service9.0
Location9.0
Value8.8
Rooms8.8
Cleanliness8.5
Facilities8.2
＋ PraisedExcellent central location · Friendly and professional staff · Comfortable beds and bedding · Great views from some rooms
－ ComplaintsNo on-site parking, extra fees apply · Insufficient parking info leads to towing · Some facilities aged or poorly maintained · Occasional plumbing or AC issues

KEYSuitable for location-focused travelers. Verify parking rules to avoid towing, check pool availability, and manage expectations for dining and service details.

FAQ · grounded in hotel data & reviews

locationIs the hotel's location and transportation convenient?＋
Located in the heart of the CBD near the airport, it scores 9.0 for location. Guests praise the convenient access to dining and shopping.
pros_consWhat are the main pros and cons of this hotel?＋
Pros: Excellent location, great views, friendly staff, and abundant breakfast. Cons: Extra parking fees with poor guidance, occasional facility closures, and inconsistent room conditions.
facilityAre the fitness center and pool open?＋
There is a fitness center (surcharge). However, the pool may be closed for maintenance or repairs, which has been a complaint. Please verify status upon arrival.
policyWhat are the check-in/out times? Are pets allowed?＋
Check-in is at 15:00 and check-out at 11:00. Pets are not allowed. Parking incurs extra fees and is not on-site, so avoid towing risks.
diningHow is the breakfast and dining service?＋
Breakfast is abundant and well-reviewed. The hotel has a restaurant and room service, though some guests note inconsistent food quality and inadequate service details.
businessIs it suitable for business trips? How is the Wi-Fi?＋
Suitable for business due to CBD location and efficient staff. However, some guests reported poor Wi-Fi signals affecting work. Some rooms have outdated facilities or odors.
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