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The Level at Melia Castilla

★★★★·9.1/ 10Excellent
MMeliá Hotels International·MeliáRewards·Hotels
84 rooms· Check-in 03:00 PM / out 12:00 PM
Comprehensive recycling policyNo single-use plastic water bottlesElectric car charging stationNo single-use plastic strawsNo single-use plastic stirrersNo single-use plastic soda bottlesAll 73 facilities +
Review
Official

The Level at Meliá Castilla provides flawless service and all the necessary facilities for visitors. Stay connected with your associates, as complimentary Wi-Fi is available during your entire visit.The hotel offers shuttle amenities to assist you in discovering your desired offerings in Madrid.When arriving by car, take advantage of the hotel's convenient on-site parking facilities.The hotel offers reception amenities including concierge service, express check-in or check-out, luggage storage and safety deposit boxes to ensure a comfortable stay for guests.Should you require it, the tours can even assist you in booking tickets and securing reservations for the finest shows and events in the vicinity.Whether it's an extended stay or simply needing fresh attire, dry cleaning service and laundry service provided by hotel ensures your cherished travel garments stay spotless and accessible. Your stay will be comfortable with the presence of 24-hour room service, room service and daily housekeeping as an in-room amenity for your relaxation and enjoyment. Need something at the last minute? The convenience stores has you covered, ensuring your requirements are met without any inconvenience.To ensure the well-being and convenience of all visitors, smoking is strictly prohibited throughout the entire hotel. Smoking is permitted solely in the specified smoking zones allocated by hotel. Each day, arise to a delightful complimentary morning meal at The Level at Meliá Castilla.How about kicking off each day of your getaway with a delicious cup of coffee? At the hotel, relish in the invigorating taste of a freshly brewed, excellent coffee.Various excellent meal offerings at hotel ensure that enticing and easily accessible options are constantly available.Upon your arrival, don't miss experiencing bar for enjoyable in-house evening entertainment. Throughout the day, engage in the entertaining activities available at The Level at Meliá Castilla.Make sure to discover the readily available beach at hotel. Unwind and conclude each day delightfully by stopping by massage, hot tub, salon, spa and sauna, ensuring a soothing experience. Unwind by the pool at hotel and cherish a leisurely moment. Enjoy a refreshing beverage al fresco at hotel's poolside bar savoring your preferred concoction.Guests who enjoy maintaining their fitness regimen while on holiday can visit the fitness center provided by hotel.

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Guest scores & sentiment

From 476 guest reviews · multi-source · as of 2026-07-05

Guests highly praise The Level lounge service, spacious renovated rooms, and staff. Main complaints involve outdated non-Level facilities, slow restaurant service, crowded breakfast areas, and unstable Wi-Fi.

Dimension scores · cross-source

Surroundings9.6
Service9.5
Cleanliness9.1
Facilities8.9
Rooms8.6
Value8.6
Location8.4
PraisedPrime location · Spacious and comfortable rooms · Excellent breakfast · Attentive and professional staff
ComplaintsOutdated facilities · Poor soundproofing/security risks · Slow internet/TV · Poor soundproofing

KEYStrongly recommend upgrading to The Level for the best experience. Standard room guests should expect older facilities and slower service.

FAQ · grounded in hotel data & reviews

locationIs the location convenient? What is around?
With a location score of 8.4 from 476 reviews, it is slightly away from the center but convenient. Solo travelers noted limited nearby commerce, while business and couple guests find it suitable for rest.
diningHow is the breakfast? Is it included?
Facilities list free and continental breakfast. Reviews praise its richness and taste but note crowding. The Level lounge dining is highly rated as a key highlight.
familyIs this hotel suitable for families with children?
While children are allowed, 116 family reviews cite limited pool hours and parking issues. The Level service and spacious rooms are appreciated, but facility limitations exist.
businessIs it convenient for business travelers? How is the Wi-Fi?
111 business reviews praise The Level service and spacious rooms. However, unstable free Wi-Fi and occasional outdated facilities are main complaints, with congestion during peak meetings.
coupleAny recommendations for couples?
147 couple reviews highly praise The Level lounge dining and upgrades. Rooms are spacious and modern. Noise insulation and shower design are concerns; booking The Level is recommended.
roomAre the rooms large? How is the cleanliness?
Room score is 8.6, cleanliness 9.1. Guests praise spacious, modern renovated rooms. Some solo travelers noted small sizes or aging beds in specific types. The Level rooms are superior.
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