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Garner Hotel Augusta West by IHG

★★·8.1/ 10Recommended
GGarner·IHG One Rewards·Hotels
📍629 Frontage Road, NW · Augusta ↗
📞+17065958000·Official site ↗
2025-07-30 opened· 123 rooms· Check-in 03:00 PM / out 11:00 AM
Offsite parking discounted rates availableFitness facilities (surcharge)Air conditioningLift / ElevatorExpress check-in/check-outSafety deposit boxAll 55 facilities +
Review
Official

Great care is taken to ensure guests experience comfort through top-notch services and amenities. Stay connected with your associates, as complimentary Wi-Fi is available during your entire visit. When arriving by car, you'll be grateful for the on-site complimentary parking at hotel. The hotel offers reception assistance, including express check-in or check-out, to ensure guest satisfaction. Whether it's an extended stay or simply needing fresh attire, dry cleaning service and laundry service provided by hotel ensures your cherished travel garments stay spotless and accessible. The hotel's daily housekeeping ensures an excellent option for your stay. To ensure the well-being and convenience of all visitors, smoking is strictly prohibited throughout the entire hotel. Smoking is permitted solely in the specified smoking zones allocated by hotel. In order to ensure the utmost level of relaxation, the guestrooms feature an inviting design and are equipped with all basic necessities, creating a delightful stay experience. To ensure your satisfaction, certain rooms in the hotel come fitted with air conditioning for a more pleasant stay. Selected rooms offer in-room amusement like television as a source of entertainment for guests to enjoy. Each day, arise to a delightful complimentary morning meal at Garner Hotel Augusta West by IHG. How about kicking off each day of your getaway with a delicious cup of coffee? At the hotel, relish in the invigorating taste of a freshly brewed, excellent coffee. Upon your arrival, don't miss experiencing bar for enjoyable in-house evening entertainment. Throughout the day and night, guests can enjoy light refreshments with the hotel offering vending machines. Throughout the day, engage in the entertaining activities available at Garner Hotel Augusta West by IHG. Unwind by the pool at hotel and cherish a leisurely moment. Guests who enjoy maintaining their fitness regimen while on holiday can visit the fitness center provided by hotel.

01

Tier × benefits, as tested

What guests actually got at each tier — switch levels.

Silver EliteGold ElitePlatinum EliteDiamond Elite
IHG One Rewards · From guest reports · actual benefits may vary
Room upgradeSubject to availability

Subject to availability

Free breakfastRarely
Lounge accessRarely
Late checkoutSubject to availability

延迟至14:00退房 · until 14:00

Welcome giftSubject to availability

欢迎礼或积分二选一

Earned with 20 Elite Qualifying Nights or 40,000 Elite Qualifying Points in a calendar year. Once earned in a calendar year, Elite status is maintained through the end of the following calendar year.
04

Guest scores & sentiment

From 277 guest reviews · multi-source · as of 2026-07-10

Guests praise the exceptional, personalized staff service and comfortable beds. However, frequent complaints cite facility maintenance issues, including unreliable elevators, faulty AC thermostats, and occasional cleanliness lapses like pests or stains.

Dimension scores · cross-source

Facilities8.6
Surroundings8.6
Service7.3
Value7.2
Location7.0
Cleanliness6.9
＋ PraisedComfortable beds · Friendly staff · Spacious and clean rooms · Varied breakfast options
－ ComplaintsInconsistent housekeeping · Poor maintenance/hygiene issues · Deposit refund disputes · Poor soundproofing

KEYSuitable for those valuing service. Check facility status beforehand; avoid if reliant on elevators or sensitive to noise.

FAQ · grounded in hotel data & reviews

diningDoes the hotel offer breakfast?＋
Yes, a complimentary continental breakfast is offered. While generally praised for variety, some guests note inconsistent availability.
serviceHow is the staff service?＋
Service scores 7.3, with high praise for staff like Chance and Faye. However, isolated incidents of privacy intrusion have been reported.
roomWhat is the soundproofing and cleanliness like?＋
Cleanliness scores low at 6.9, with reports of pests and poor soundproofing. Despite disinfection protocols, actual conditions vary significantly.
facilityWhat fitness and leisure facilities are available?＋
Facilities include a surcharge gym, an outdoor pool with shallow end, and an on-site coffee shop. Elevators and accessible rooms are also available.
policyWhat are the check-in and check-out times?＋
Check-in is at 15:00 and check-out at 11:00. Express services are available. Children are allowed, but pets are not permitted.
memberWhat are the benefits for IHG One Rewards members?＋
Diamond members get bonus points, free breakfast, and welcome amenities. Gold/Platinum/Silver members may get late checkout. Benefits are subject to official policy.
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