Shangri-La Kuala Lumpur
The award-winning Shangri-La Hotel is located in the heart of Kuala Lumpur's central business, shopping, and entertainment district, a short walk from landmarks such as the PETRONAS Twin Towers, Kuala Lumpur Convention Centre, and Chinatown. The hotel offers 662 elegantly appointed guest rooms and suites, featuring upscale amenities and classy interiors. Guests can enjoy personalized service at the Horizon Club Lounge. A variety of dining options showcase international and local cuisine. Facilities include an outdoor swimming pool, children's pool, fitness center, spa, and renovated meeting spaces, including a grand ballroom. For more information, please visit shangri-la. com/cares.
Guest scores & sentiment
From 703 guest reviews · multi-source · as of 2026-07-04
Guests praise exceptional staff hospitality, Horizon Club benefits, and abundant breakfast. Location is convenient and family-friendly. Negatives include dated rooms with mold/dust mite risks, high prices for some F&B, and inconsistent service at specific restaurants.
Dimension scores · cross-source
KEYIdeal for service-focused travelers and families enjoying club benefits. Those sensitive to room age or allergies should note potential issues. Verify parking and dining costs beforehand.
FAQ · grounded in hotel data & reviews
Room types · 12
Room photos, bedding & descriptions; live rates & booking live on FlyerTrip (no checkout here).
Family Premier Suite
This spacious suite consists of 1 bedroom, a seating area and 1 bathroom with a walk-in shower and a bath. The air-conditioned suite provides a flat-screen TV with satellite channels, soundproof walls, a mini-bar, a tea and coffee maker as well as city views. The unit offers 1 bed. A children's tent is available to accommodate up to two children. Guests enjoy complimentary turndown service daily and access to the Horizon Club. Club benefits include: - Buffet breakfast - Afternoon tea - Evening cocktails - All-day refreshments - Complimentary pressing service for up to 1 suit - Free high-speed internet access at the Horizon Club work stations
Rates / book on FlyerTrip →
Family Suite, 1 King Bed (Premier)
<p><strong>1 King Bed</strong></p><p>861-sq-foot room with city views </p><br/><p><b>Club Level</b> - Club Lounge access, buffet breakfast, light refreshments, internet access in the lounge, and separate check-in location</p><p><b>Layout</b> - Dining area and sitting area</p><p><b>Internet</b> - Free WiFi and wired internet access</p><p><b>Entertainment</b> - LCD television with premium channels</p><p><b>Food & Drink</b> - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water</p><p><b>Sleep</b> - Premium bedding, blackout drapes/curtains, turndown service, and bed sheets </p><p><b>Bathroom</b> - Private bathroom, shower, bathrobes, and slippers</p><p><b>Practical</b> - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request</p><p><b>Comfort</b> - Air conditioning and daily housekeeping</p><p><b>Accessibility</b> - Phone accessibility kit</p><p>Non-Smoking</p><p>Connecting/adjoining rooms can be requested, subject to availability </p>
Rates / book on FlyerTrip →
Premier Room, 2 Twin Beds (Selection)
<p><strong>2 Twin Beds</strong></p><p>861-sq-foot room with city views </p><br/><p><b>Club Level</b> - Club Lounge access, buffet breakfast, light refreshments, internet access in the lounge, and separate check-in location</p><p><b>Layout</b> - Dining area and sitting area</p><p><b>Relax</b> - In-room massage available</p><p><b>Internet</b> - Free WiFi and wired internet access</p><p><b>Entertainment</b> - LCD television with premium channels</p><p><b>Food & Drink</b> - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water</p><p><b>Sleep</b> - Premium bedding, blackout drapes/curtains, turndown service, and bed sheets </p><p><b>Bathroom</b> - Private bathroom, shower, bathrobes, and slippers</p><p><b>Practical</b> - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request</p><p><b>Comfort</b> - Air conditioning and daily housekeeping</p><p><b>Accessibility</b> - Doorbell and phone notification</p><p><b>Need to Know</b> - Shared accommodations</p><p>Smoking And Non-Smoking</p><p>Connecting/adjoining rooms can be requested, subject to availability </p>
Rates / book on FlyerTrip →
Premier Selection Suite
Featuring red, orange and shimmering gold decor, this spacious air-conditioned suite consists of a separate living area, a flat-screen TV with DVD player and large windows with views of the city. Suite benefits include: - Exclusive access to the Horizon Club Lounge - Complimentary breakfast every morning from 06:30 to 10:30 - Complimentary daily afternoon tea from 15:00 to 17:00 - Complimentary evening cocktails from 17:00 to 19:00 - Free refreshments throughout the day - Complimentary usage of meeting room for 2 hours daily, subject to room availability - Use of business center facilities - Free shoe shine service upon request
Rates / book on FlyerTrip →
Premier Suite, 1 King Bed (Selection)
<p><strong>1 King Bed</strong></p><p>861-sq-foot soundproofed room with city and garden views </p><br/><p><b>Club Level</b> - Club Lounge access, buffet breakfast, light refreshments, internet access in the lounge, and separate check-in location</p><p><b>Layout</b> - Dining area and sitting area</p><p><b>Relax</b> - In-room massage available</p><p><b>Internet</b> - Free WiFi and wired internet access</p><p><b>Entertainment</b> - LCD television with premium channels</p><p><b>Food & Drink</b> - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water</p><p><b>Sleep</b> - Premium bedding, blackout drapes/curtains, turndown service, and bed sheets </p><p><b>Bathroom</b> - Private bathroom, shower, bathrobes, and slippers</p><p><b>Practical</b> - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request</p><p><b>Comfort</b> - Air conditioning and daily housekeeping</p><p><b>Accessibility</b> - Phone accessibility kit</p><p><b>Need to Know</b> - Shared accommodations</p><p>Smoking And Non-Smoking</p><p>Connecting/adjoining rooms can be requested, subject to availability </p>
Rates / book on FlyerTrip →
Family Executive King
With a classic-contemporary décor, this larger air-conditioned suite consists of a spacious bedroom and a private work area. The separate living room is fitted with a flat-screen TV, a DVD player and large windows with panoramic views of the city. The en suite marble bathroom has a separate rain shower, deep soaking bathtub, bathrobes, slippers and free toiletries. A children's tent is available to accommodate up to two children, ensuring a delightful and comfortable experience for our young guests
Rates / book on FlyerTrip →
Executive King Room
This air-conditioned executive king room opens up to views of the city. It is fitted with a flat-screen satellite TV, laptop-compatible safe, mini-bar and complimentary bottled drinking water. The en suite marble bathroom has shower facility, separate bathtub, bathrobes and slippers. Guests enjoy complimentary turndown service daily.
Rates / book on FlyerTrip →Executive Twin Room
This air-conditioned executive twin room opens up to views of the city. It is fitted with a flat-screen satellite TV, laptop-compatible safe, mini-bar and complimentary bottled drinking water. The en suite marble bathroom has shower facility, separate bathtub, bathrobes and slippers. Guests enjoy complimentary turndown service daily.
Rates / book on FlyerTrip →
Horizon Club Executive King Room
This air-conditioned club executive king room opens up to views of the city. It is fitted with a flat-screen satellite TV, laptop-compatible safe, mini-bar and complimentary bottled drinking water. The en suite marble bathroom has shower facility, separate bathtub, bathrobes and slippers. Guests enjoy complimentary turndown service daily and access to the Horizon Club. Club benefits include: - Buffet breakfast - Afternoon tea - Evening cocktails - All-day refreshments - Complimentary pressing service for up to 1 suit - Free high-speed internet access at the Horizon Club work stations
Rates / book on FlyerTrip →
Horizon Club Executive Twin Room
This air-conditioned club executive twin room opens up to views of the city. It is fitted with a flat-screen satellite TV, laptop-compatible safe, mini-bar and complimentary bottled drinking water. The en suite marble bathroom has shower facility, separate bathtub, bathrobes and slippers. Guests enjoy complimentary turndown service daily and access to the Horizon Club. Club benefits include: - Buffet breakfast - Afternoon tea - Evening cocktails - All-day refreshments - Complimentary pressing service for up to 1 suit - Free high-speed internet access at the Horizon Club work stations
Rates / book on FlyerTrip →
Deluxe King Room
This air-conditioned deluxe king room has a seating area fitted with a flat-screen TV, mini-bar and a desk. The private bathroom includes shower facilities, a hairdryer and free toiletries. Please note that this room does not have capacity for an extra bed.
Rates / book on FlyerTrip →
Premier Business Room
Offering free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a bath and a bidet. The spacious air-conditioned double room offers a flat-screen TV with satellite channels, soundproof walls, a mini-bar, a tea and coffee maker as well as garden views. The unit has 1 bed.
Rates / book on FlyerTrip →Facilities · 90
All facilities & services listed by the hotel (aggregated across sources).
Nearby & map
Click a row to locate it · distances are approximate. Data from Overture / Michelin / Wikidata.