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Renaissance Cancun Resort & Marina

★★★★·9.1/ 10Excellent
·Hotels
Check-in 03:00 PM / out 12:00 PM
Comprehensive recycling policyNo single-use plastic stirrersNewspapers in lobby (surcharge)Meeting roomsFitness facilitiesFree beach club nearbyAll 58 facilities +
Review
Official

Located in Cancun's Hotel Zone, the upscale Renaissance Cancun Resort & Marina is a short drive from Langosta and Tortuga Beaches. It's also conveniently close to the Cancun Convention Center (8. 7 km) and La Isla Shopping Mall (11. 3 km). Guests can enjoy a range of amenities, including an outdoor pool, a spa tub, and a fitness center. The hotel also offers wireless internet access (surcharge), concierge services, and wedding services. The 180 guestrooms feature LCD televisions with satellite programming, and wireless internet access (surcharge). Bathrooms include rainfall showerheads and complimentary toiletries. Conveniences such as phones, safes, and desks are also provided. Dining options include an onsite restaurant and room service (during limited hours), as well as a bar/lounge for evening relaxation. Cooked-to-order breakfasts are available daily for a fee. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. The hotel also offers meeting and conference space. Limited parking is available onsite.

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Guest scores & sentiment

From 287 guest reviews · multi-source · as of 2026-07-10

Guests highly praise exceptional, personalized staff service and spacious, clean rooms with marina/ocean views. Breakfast is consistently acclaimed. Minor complaints include shower odors, damp sheets, balcony furniture shortages, limited beach club transport hours, and rare issues with water quality or deposit holds.

Dimension scores · cross-source

Service9.0
Value9.0
Location9.0
Cleanliness8.6
Surroundings8.6
Facilities8.0
PraisedExceptional and personalized staff service · Prime location near mall and marina · Abundant and delicious breakfast · Great views, modern and clean rooms
ComplaintsOccasional room odors or cleanliness issues · Loud music in pool area · Distance from the beach · Limited beach club access/passes run out quickly

KEYIdeal for travelers valuing premium service, quiet marina views, and dining. Book high floors, check room details, and plan beach club visits in advance.

FAQ · grounded in hotel data & reviews

locationHow is the location? What conveniences are nearby?
Located near Puerto Cancun Golf Course and malls, it offers free beach shuttles despite not being directly on the sand.
diningIs breakfast and dining varied?
Breakfast is consistently acclaimed for its quality and abundance. Multiple dining options include Litoral restaurant and bars, though breakfast incurs a surcharge.
serviceHow is the staff service and professionalism?
Service scores 9.0/10. Guests highly praise personalized care from staff like Monserrat and Ingrid, often receiving upgrades or surprises.
roomWhat are the room conditions and pros/cons?
Rooms are spacious with great views, but some guests report shower odors, damp sheets, or missing balcony furniture. Lower floors may be noisier.
facilityWhat recreational and fitness facilities are available?
Features include a 24-hour health club, outdoor pool, spa tub, and fitness facilities. Nearby free beach clubs add to the relaxation options.
familyIs this hotel suitable for families with children?
The hotel does not allow children.
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