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Hotel Serrano

★★★★·9.1/ 10Excellent
·Hotels
1969 opened · 2010 renovated· 34 rooms· Check-in 12:00 PM / out 12:00 PM
Air conditioningLift / ElevatorLuggage storageSafety deposit boxFax/photocopyingIroning serviceAll 40 facilities +
Review
Official

At Hotel Serrano, exceptional service and top-notch amenities create a memorable experience for guests. Complimentary internet access is available in the hotel to ensure you stay connected during your visit. Amenities at car hire offered by Hotel Serrano simplify the organization of your excursions, tourist activities, and other adventures in Madrid. Continuously receive the support you require through front desk amenities such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes. At the hotel, their ticket service and tours is also capable of assisting with booking tickets and securing reservations for entertainment and adventures. Always look your best in your preferred attire with the dry cleaning service and laundry service provided at Hotel Serrano. Craving relaxation? In-room amenities such as room service and daily housekeeping allow you to maximize your time spent inside the room. Due to health concerns, smoking is strictly prohibited within the entire premises of hotel. Accommodations come equipped with all the conveniences required for a restful night's slumber. A selection of rooms feature linen service and air conditioning to ensure your comfort and convenience. A few accommodations at Hotel Serrano also include unique design elements like a balcony or terrace. A few chosen rooms are equipped with daily newspaper and cable TV to ensure guest amusement. In certain chosen rooms, mini bar is conveniently available for your use. Hotel Serrano offers a hair dryer and toiletries in the restrooms of specific accommodations. A delightful breakfast is the perfect way to begin your day, and at Hotel Serrano, you can always indulge in a scrumptious meal on-site. All adore a delightful cup of coffee! An on-site coffee shop ensures you can relish a cup of authentic, freshly-brewed coffee every morning -- or whenever you desire it. An evening spent at hotel's bar can offer as much enjoyment as venturing out with your fellow travelers.

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Guest scores & sentiment

From 327 guest reviews · multi-source · as of 2026-07-09

Guests praise the central location near transit and staff professionalism. Common complaints include small rooms, poor soundproofing, and outdated amenities. Breakfast quality varies significantly among reviews.

Dimension scores · cross-source

Surroundings9.0
Cleanliness8.9
Service8.4
Location8.4
Rooms8.3
Facilities8.2
Value8.1
PraisedExcellent location · Friendly staff · High cleanliness · Quiet environment
ComplaintsOutdated facilities · Noise issues · Small rooms · WiFi limitations

KEYSuitable for budget travelers prioritizing location. Avoid if sensitive to noise; verify room conditions.

FAQ · grounded in hotel data & reviews

locationHow is the location and transportation?
Located in Salamanca, 400m from Rubén Darío Metro. Walking distance to Cibeles and Retiro Park. Highly rated for location (8.4).
serviceWhat is the staff service like?
Staff are praised for being professional, friendly, and helpful with recommendations. Service score is high (8.4).
roomAre the rooms spacious and quiet?
Rooms are often described as small with poor soundproofing. Cleanliness is excellent (8.9), but space is limited.
diningWhat about the breakfast?
Buffet breakfast is available with mixed reviews; some find it ample, others say options are limited. Coffee shop and room service available.
facilityWhat facilities and hygiene measures are available?
Features AC, elevator, luggage storage, safe (extra charge), free wired internet. Strict hygiene protocols including disinfection and sanitizers are in place.
policyWhat are check-in/out times and pet policy?
Check-in after 15:00, check-out before 12:00. Children allowed, pets not permitted. Front desk has limited hours.
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