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Ascott Jakarta

★★★★★·9.3/ 10Excellent
AAscott The Residence·Ascott Star Rewards·Apartments
1995 opened · 2014 renovated· 202 rooms· Check-in 02:00 PM / out 12:00 PM
Offsite parking discounted rates availableElectric bicycle charging stationFitness facilities (surcharge)Health or beauty spa nearbyAir conditioningSwimming poolAll 84 facilities +
Review
Official

At Ascott Jakarta, exceptional service and top-notch amenities create a memorable experience for guests. Remain linked during your visit by utilizing the complimentary internet access available. Prior to your check-in date, you can arrange airport transportation services, guaranteeing a seamless and efficient experience for both arrival and departure. Services offered by taxi and car hire at the hotel ensure effortless exploration of Jakarta. The hotel offers complimentary parking for guests who arrive with their own mode of transport. Effortlessly plan your daily activities and travel requirements with concierge service, luggage storage and safety deposit boxes provided by the front desk services. For extended visits or whenever required, the dry cleaning service and laundry service ensures your preferred travel garments remain clean and accessible. During leisurely days and evenings, in-room amenities such as room service and daily housekeeping enable you to maximize your stay in the room. For minor or impromptu requirements, the convenience stores can promptly cater to them without the necessity of stepping out from the hotel. Crafted for coziness, every guestroom provides an array of features, guaranteeing a tranquil night's sleep while maintaining the level of comfort. For a more enjoyable stay, select rooms at hotel are equipped with linen service, blackout curtains and air conditioning. At Ascott Jakarta, guests can choose from a variety of room configurations, some of which feature separate living room and balcony or terrace. Expand your in-room entertainment choices with various amenities, such as cable TV offered in certain accommodations. Rest assured that your hydration needs will be met, as some guestrooms are equipped with a refrigerator, a coffee or tea maker, bottled water, instant coffee and instant tea. It is worth noting that certain guest bathrooms feature a hair dryer, toiletries, bathrobes and towels for your convenience. Each morning at Ascott Jakarta, a scrumptious, homemade breakfast kick-starts the day. During your visit, indulge in a range of delightful culinary choices at hotel to enhance your experience. Concerned about your dining preferences? Fret not! Ascott Jakarta offers an assortment of culinary varieties featuring halal choices, catering to all tastes. During your stay at hotel, an array of engaging activities and amenities guarantees a delightful experience. Treat and spoil yourself by stopping at massage, spa and sauna for a memorable experience. Begin your holiday perfectly by taking a plunge into the swimming pool. Eliminate those holiday calories by stopping by hotel and making use of their well-equipped exercise amenities.

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Guest scores & sentiment

From 205 guest reviews · multi-source · as of 2026-07-13

Guests praise the strategic location near malls, spacious clean apartments, and friendly staff. Main complaints involve dated facilities, inconsistent breakfast quality, occasional hygiene issues, and unstable Wi-Fi.

Dimension scores · cross-source

Surroundings9.6
Location9.5
Service9.1
Value8.9
Cleanliness8.9
Facilities8.6
Rooms8.3
PraisedStrategic location near malls · Spacious rooms with full amenities · Warm and professional staff service · Convenient laundry facilities
ComplaintsMediocre breakfast variety and quality · Some facilities are outdated · Rigid pet policy enforcement · Inconsistent service details

KEYIdeal for families/long stays valuing location/service. Expect dated facilities, check hygiene upon arrival, and manage breakfast expectations.

FAQ · grounded in hotel data & reviews

locationHow is the location? What are the nearby conveniences?
Located in the Golden Triangle, it is a short walk to Grand Indonesia and close to other major malls. The location score is 9.5, making it ideal for shopping and travel.
roomWhat are the features of the rooms and facilities?
Offers spacious apartments with fully-equipped kitchens and floor-to-ceiling windows. Room score is 8.3, featuring amenities like AC, soundproofing, and laundry for long stays.
diningHow is the breakfast and dining selection?
Daily Continental breakfast is served at Frangipani Restaurant. Reviews note inconsistent quality and limited variety, so checking the menu in advance is advised.
businessIs it convenient for business travelers?
Very suitable. Close to three top malls and convenient for transport. Spacious apartments with full facilities are good for business work. Overall business experience is positive despite minor wait times.
serviceHow is the hotel service level?
Service score is 9.1, with guests praising friendly and professional staff. Concierge and express check-in/out are available. However, some reviews mention occasional service details or cleaning issues.
memberWhat are the official perks for Ascott Club members?
Official perks include welcome amenities for all tiers. Gold/Platinum may get bonus points, late checkout, and early check-in. Platinum may also get room upgrades and breakfast. Subject to availability.
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