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Highland Manor Inn

★★·9.0/ 10Recommended
·Inns
Offsite parking discounted rates availableAir conditioningSwimming poolFamily roomsBBQ facilitiesExpress check-in/check-outAll 51 facilities +
Review
Official

With a stay at Highland Manor Inn in Townsend, you'll be within a 5-minute drive of Great Smoky Mountains National Park and The Little River Railroad and Lumber Company Museum. This motel is 10. 7 mi (17. 3 km) from Cades Cove and 23. 8 mi (38. 4 km) from Ober Gatlinburg Ski Resort and Amusement Park. Take advantage of recreation opportunities such as a seasonal outdoor pool, or other amenities including complimentary wireless Internet access and a fireplace in the lobby. Additional amenities at this motel include a picnic area, barbecue grills, and a banquet hall. Featured amenities include a business center and dry cleaning/laundry services. Event facilities at this motel consist of a conference center and a meeting room. Free self parking is available onsite. A complimentary continental breakfast is served daily from 8:00 AM to 10:00 AM. Make yourself at home in one of the 49 individually decorated guestrooms, featuring microwaves and flat-screen televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries. Conveniences include irons/ironing boards and blackout drapes/curtains, as well as phones with free local calls.

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Guest scores & sentiment

From 80 guest reviews · multi-source · as of 2026-07-21

Guests consistently praise the convenient location, quiet mountain setting, clean rooms, and friendly staff. The complimentary continental breakfast receives mixed feedback for its limited selection and 8 a.m. start time. Some rooms feel dated, with recurring notes on low or loose toilets, minor maintenance issues, and occasional service inconsistencies. Overall, it offers solid value for travelers seeking a peaceful base near the national park.

Dimension scores · cross-source

Service9.4
Location9.4
Cleanliness9.2
Surroundings9.2
Rooms9.0
Facilities9.0
Wi-Fi8.5
Value8.5
PraisedClean and comfortable rooms · Friendly and helpful staff · Excellent location · Quiet and beautiful surroundings
ComplaintsLimited breakfast options · Outdated facilities · Poor service experiences · Inconvenient bathroom fixtures

KEYIdeal for families and nature travelers seeking a quiet, clean base near the park. Guests prioritizing elaborate breakfasts, modern room upgrades, or early dining should manage expectations.

FAQ · grounded in hotel data & reviews

locationHow is the location? Is it convenient to go to Great Smoky Mountains National Park?
Excellent location (9.4/10). Just minutes from the west entrance to Great Smoky Mountains National Park, offering a quiet and scenic base for exploration.
diningIs breakfast included? What are the hours and variety like?
Free continental breakfast is included, but selection is limited and starts late at 8 a.m. Guests often note the restricted variety.
familyIs this hotel suitable for families with children? What facilities are available?
Yes, children are allowed. It features outdoor playground equipment and a fenced pool. Nearby attractions include the Little River Railroad Museum.
roomWhat are the room facilities like? Are there any notable downsides?
Rooms are generally clean and comfortable with good beds. However, some rooms feel dated with issues like low toilets or noise, so inspect upon arrival.
serviceHow is the staff service attitude? What is the overall service score?
Service scores 9.4/10. Guests consistently praise the friendly and helpful staff, contributing to high satisfaction despite minor communication gaps.
facilityWhat leisure and fitness facilities does the hotel offer?
Features an outdoor pool, BBQ facilities, terrace, and shared lounge. Offers bicycle hire, fishing, and horseback riding for outdoor enthusiasts.
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