Name: Pestana Caracas Premium City & Conference Hotel
Address: Primera Avenida de Santa Eduvigis, Caracas, VE

04

Guest scores & sentiment

From 285 guest reviews · multi-source · as of 2026-07-10

Guests praise staff service, rooftop pool views, breakfast, and safe location. Complaints focus on inconsistent room quality, limited WiFi, parking fees, noisy/small gym, and early pool closure.

Dimension scores · cross-source

Location9.0

Surroundings8.4

Cleanliness8.3

Service8.0

Facilities7.2

Value7.0

＋ PraisedPrime location with abundant dining options · Enthusiastic and professional staff · Comfortable rooms with stable Wi-Fi · Rich and delicious breakfast buffet

－ ComplaintsPoor service attitude at some front desks · Aging facilities and small gym · Restricted pool opening hours · High prices

KEYSuitable for guests valuing service/views. Verify parking, avoid noisy high floors, and check pool hours.

FAQ · grounded in hotel data & reviews

locationHow is the location and transportation convenience?＋

Rated 9.0 for location, it is safe and convenient near Del Este Park and Santa Eduvigis Metro Station. Free Wi-Fi is available in public areas, though coverage varies.

facilityWhat are the swimming pool and fitness facilities like?＋

The rooftop pool offers stunning views but has mixed reviews due to early closing times and a small, noisy gym. Fitness facilities incur a surcharge.

diningIs the breakfast and dining selection rich?＋

Breakfast is praised as abundant and tasty. The hotel features an international restaurant and a panoramic lounge bar, though some families noted early closing times.

serviceHow is the staff service and professionalism?＋

Service is rated 8.0 with high praise for specific staff members like Roger and Javier. However, some guests reported inconsistent front desk attitudes and occasional room service delays.

roomWhat are the room facilities and comfort like?＋

Rooms are modern with flat-screen TVs and work desks. However, maintenance is inconsistent, with complaints about bedding, bathroom details, and unstable in-room WiFi.

familyIs this hotel suitable for families with children?＋

Children are allowed with kid meals available. The fenced shallow-end pool is safe, but some families noted crowded elevators and early breakfast closures.

No checkout or paid ranking here — commission never drives content.

Book on FlyerTrip →

R

Room types · 3

Room photos, bedding & descriptions; live rates & booking live on FlyerTrip (no checkout here).

Double Room

1 × Extra-large double bed (Super-king size)50 ㎡up to 3

The pool with a view is the standout feature of this double room. Featuring free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room features a flat-screen TV with cable channels, a mini-bar, a tea and coffee maker, a wardrobe as well as mountain views. The unit has 1 bed.

Rates / book on FlyerTrip →

Executive Twin Room

2 × Twin bed50 ㎡up to 3

This twin room's special feature is the pool with a view. Providing free toiletries, this twin room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned twin room provides a flat-screen TV with cable channels, a mini-bar, a tea and coffee maker, a wardrobe as well as mountain views. The unit offers 2 beds.

Rates / book on FlyerTrip →

Superior Twin Room

2 × Twin bed40 ㎡up to 3

Guests will have a special experience as this twin room provides a pool with a view. Offering free toiletries, this twin room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned twin room offers a flat-screen TV with cable channels, a mini-bar, a tea and coffee maker, a wardrobe as well as mountain views. The unit offers 2 beds.

Rates / book on FlyerTrip →

F

Facilities · 76

All facilities & services listed by the hotel (aggregated across sources).

Offsite parking discounted rates availableFitness facilities (surcharge)Air conditioningSwimming poolFamily roomsLift / ElevatorLuggage storageSafety deposit boxFax/photocopyingFacilities for disabled guestsIroning serviceSaunaPacked lunchesParkingTerracePrivate check-in/check-outShuttle service (additional charge)Kid mealsHeated poolEvening entertainmentShallow endFence around poolSteam roomCoffee Shop on siteStaff adhere to local safety protocolsGuest rooms disinfected between staysCleaning standards that are effective against CoronavirusPhysical distancing rules followedHand sanitizer in guest room and key areasFire extinguishersFirst aid kit availableSanitized tableware & silverwareInvoice providedGuests can opt-out any cleaning services during staySmoke alarmsShared stationery like menus, pens are removedPhysical distancing in dining areasKey accessFood delivered to guest roomCCTV outside propertyAccess to health care professionalsScreens / Barriers between staff and guests for safetyFace masks for guests available24-hour securityDelivered food - securely coveredSecurity alarmKey card accessBroadcast Live sport eventsInternet accessJapanese gardenFitness facilities (surcharge)Exercise/lap poolNo accessible shuttleNo accessible train station shuttleConcerts/live showsOffsite parking discounted rates availablePool sun loungersPool waterfallReception hallRooftop gardenSwimming nearbyAirport transportation - pickup (surcharge)Television in common areasAirport transportation - drop-off (surcharge)Vegetarian menu options availableAccessible train station shuttleAccessible shuttleWine release eventsFree wired internetFront desk (limited hours)Free pool cabanasHousekeeping on requestNon-smoking roomsRestaurantRoom serviceNon-smoking throughout