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DoubleTree by Hilton Hotel Jacksonville Riverfront

★★★★·8.0/ 10Recommended
DDoubleTree by Hilton·Hilton Honors·Hotels
2015 renovated· Check-in 04:00 PM / out 11:00 AM
Fitness facilities (surcharge)Air conditioningSwimming poolLift / ElevatorLuggage storageExpress check-in/check-outAll 64 facilities +
Review
Official

DoubleTree by Hilton Hotel Jacksonville Riverfront offers top-notch services and amenities, ensuring guests experience utmost comfort.Maintain seamless communication using the complimentary Wi-Fi at hotel. Guests can avail parking facilities at the hotel.During your stay at this fantastic hotel, the attentive front desk personnel can provide you with a range of amenities such as luggage storage and safety deposit boxes.During leisurely days and evenings, on-site amenities such as daily housekeeping enable you to fully enjoy your accommodation. For all your minor, last-minute requirements, the convenience stores can promptly cater to them, eliminating the need to venture out.Kindly note that smoking is prohibited in the hotel to ensure fresher air for all visitors.At DoubleTree by Hilton Hotel Jacksonville Riverfront, every guestroom is provided with convenient amenities and fittings to ensure a comfortable stay. A few accommodations within DoubleTree by Hilton Hotel Jacksonville Riverfront offer unique design elements such as a balcony or terrace.Certain rooms offer in-room amusement features such as the television for your enjoyment.In select rooms within the hotel, a refrigerator and instant tea is available to cater to your requirements when desired.Essential restroom facilities are equally significant, and at the hotel, some visitor bathrooms offer a hair dryer to enhance your experience. Begin your day with a scrumptious on-site breakfast available each morning at DoubleTree by Hilton Hotel Jacksonville Riverfront.At the hotel, an assortment of easily accessible and delicious meal choices are available to satisfy your appetite whenever it strikes. Enjoy an entertaining evening with your fellow travelers at the hotel's bar. DoubleTree by Hilton Hotel Jacksonville Riverfront provides a superb assortment of leisure amenities for guests to enjoy. Be sure to drop by the pool at hotel at least once during your stay. Discover the fitness amenities at hotel to maintain your health and strength during your getaway.

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Tier × benefits, as tested

What guests actually got at each tier — switch levels.

Silver EliteGold EliteDiamond Elite
Hilton Honors · From guest reports · actual benefits may vary
Room upgradeSubject to availability

Subject to availability

Free breakfastSubject to availability

Breakfast or bonus points

Lounge accessRarely
Late checkoutRarely
Welcome giftRarely
Awarded with 15 stays, 25 nights, or US$6,000 Eligible Spend during any calendar year. Members must re-qualify each calendar year; once earned, status is kept for the remainder of the calendar year in which it was earned and the subsequent calendar year.
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Guest scores & sentiment

From 370 guest reviews · multi-source · as of 2026-07-07

Guests praise the riverfront location, views, and exceptional staff service. However, significant complaints cite aging facilities, poor room cleanliness, maintenance issues, and a lack of Hilton brand standards.

Dimension scores · cross-source

Location8.8
Service8.1
Cleanliness7.5
Value7.0
Facilities6.8
Surroundings6.8
PraisedGreat location/views · Good breakfast · Friendly staff · Amazing river views
ComplaintsOutdated/cleanliness issues · No fridge/microwave · Parking fees · Hard to find entrance

KEYSuitable for those valuing location, views, and service. Avoid if sensitive to aging facilities or hygiene details.

FAQ · grounded in hotel data & reviews

locationHow is the location? What are nearby attractions?
Located in the historic San Marco district with great river views (score 8.8). It is minutes away from the Museum of Science and History and the Museum of Contemporary Art.
serviceHow is the staff service?
Staff service is highly praised with a dimension score of 8.1. Guests appreciate the enthusiastic and professional team, especially the welcome cookies provided at check-in.
pros_consWhat are the main pros and cons?
Pros: Exceptional service, prime location, and welcome cookies. Cons: Aging facilities, occasional hygiene/maintenance issues (leaks/mold), poor soundproofing, and paid parking.
diningWhat dining options are available?
Dining includes breakfast at St. John's Provision Company, fine cuisine at Ruth's Chris Steak House, and specialty coffee at The Lounge.
roomWhat are the room facilities? Is there a fridge?
Some luxury suites feature hot tubs and refrigerators, but many guests report standard rooms may lack fridges/microwaves. Note that some rooms have aging facilities or maintenance issues.
policyWhat are the check-in and check-out times?
Check-in is after 16:00 and check-out is before 11:00. Express check-in/out and cashless payment options are available for convenience.
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