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Garner Hotel Phoenix Northwest – Surprise by IHG

★★·8.9/ 10Recommended
IIHG Hotels & Resorts·IHG One Rewards·Hotels
2024-11-27 opened· 60 rooms· Check-in 03:00 PM / out 11:00 AM
Express check-outFree breakfast24-hour front deskExpress check-in/check-outFree WiFiFree breakfast to goAll 20 facilities +
Review
Official

Great care is taken to ensure guests experience comfort through top-notch services and amenities. Stay connected with your associates, as complimentary Wi-Fi is available during your entire visit. When arriving by car, you'll be grateful for the on-site complimentary parking at hotel. The hotel offers reception assistance, including express check-in or check-out, to ensure guest satisfaction. Whether you're here for an extended stay or simply require fresh garments, the hotel ensures your cherished travel attire remains spotless and accessible with the convenience of laundry service located on the premises. To ensure the well-being and convenience of all visitors, smoking is strictly prohibited throughout the entire hotel. Smoking is permitted solely in the specified smoking zones allocated by hotel. In order to ensure the utmost level of relaxation, the guestrooms feature an inviting design and are equipped with all basic necessities, creating a delightful stay experience. To ensure your satisfaction, certain rooms in the hotel come fitted with air conditioning for a more pleasant stay. Selected rooms offer in-room amusement like television as a source of entertainment for guests to enjoy. Start your day stress-free at Garner Hotel Phoenix Northwest – Surprise by IHG as breakfast is made available for you on the premises. Throughout the day, engage in the entertaining activities available at Garner Hotel Phoenix Northwest – Surprise by IHG. Unwind by the pool at hotel and cherish a leisurely moment.

01

Tier × benefits, as tested

What guests actually got at each tier — switch levels.

Silver EliteGold ElitePlatinum EliteDiamond Elite
IHG One Rewards · From guest reports · actual benefits may vary
Room upgradeSubject to availability

Subject to availability

Free breakfastRarely
Lounge accessRarely
Late checkoutSubject to availability

延迟至14:00退房 · until 14:00

Welcome giftSubject to availability

欢迎礼或积分二选一

Qualify with 20 Elite Qualifying Nights or 40,000 Elite Qualifying Points in a calendar year. Once earned in a calendar year, status is maintained through the end of the following calendar year.
04

Guest scores & sentiment

From 507 guest reviews · multi-source · as of 2026-07-05

Guests praise friendly staff and clean rooms with comfortable beds. Common complaints include inconsistent breakfast quality, outdated facilities like worn carpets, and noise issues.

Dimension scores · cross-source

Surroundings9.0
Facilities8.3
Service8.2
Location8.2
Cleanliness7.8
Value7.5
PraisedFriendly and helpful staff · Convenient and quiet location · In-room fridge and microwave · Good value, no deposit
ComplaintsPoor quality bagged breakfast · Room odors or cleanliness issues · Uncomfortable beds · Facility malfunctions or lack of maintenance

KEYSuitable for budget travelers valuing service. Expect modest breakfast, inspect room condition, and avoid noisy locations.

FAQ · grounded in hotel data & reviews

locationIs the location and transportation convenient?
With a location score of 8.2, guests find it convenient with free self-parking, though some noted dim lighting in the lot.
diningHow is the breakfast? Is it included?
Free breakfast is offered, but quality varies greatly. While some value it, many complain about limited options or poor taste.
businessIs it suitable for business trips? How is the Wi-Fi and workspace?
It has a computer station and free Wi-Fi, but some business guests reported unstable connections and noise issues affecting work.
serviceIs the service attitude good?
Service scores 8.2; guests consistently praise the friendly, professional, and responsive staff for efficient check-in and check-out.
roomAre the rooms clean and comfortable? Any notes?
Beds are comfortable, but facilities are outdated with issues like dirty carpets, loose sockets, and odors; inspect rooms upon arrival.
familyCan children stay here? Is it good for families?
The hotel policy states 'children_allowed': false, meaning children are not permitted to stay. It is not suitable for family trips.
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