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The Excelsior, a Luxury Collection Hotel, Florence

★★★★★·9.4/ 10Excellent
WWestin Hotels & Resorts·Marriott Bonvoy·Hotels
1870 opened · 2025 renovated· Check-in 03:00 PM / out 12:00 PM
Fitness facilities (surcharge)Guest education on local ecosystems and cultureAir conditioningFamily roomsLift / ElevatorLuggage storageAll 74 facilities +
Review
Official

The Excelsior, a Luxury Collection Hotel, Florence offers top-notch services and amenities, ensuring guests experience utmost comfort. Experience the wonders of Florence with ease by utilizing the services provided at car hire. Visitors can take advantage of the accessible parking options directly at the hotel. Reception services such as concierge service and safety deposit boxes are available to accommodate your requirements. Traveling with minimal baggage is achievable at The Excelsior, a Luxury Collection Hotel, Florence, as the hotel's laundromat and dry cleaning service ensures your garments stay fresh. Room amenities like 24-hour room service, room service and daily housekeeping contribute to making a perfect selection for your stay. Each accommodation at The Excelsior, a Luxury Collection Hotel, Florence is thoughtfully created and adorned to provide visitors with a comfortable, home-like atmosphere. In select rooms, guests can enjoy a touch of amusement with the availability of cable TV for their entertainment. Rest assured, in a few chosen rooms, the presence of mini bar can be found. The Excelsior, a Luxury Collection Hotel, Florence offers a hair dryer and bathrobes in the restrooms of specific accommodations. Embark on your holiday experience in the most ideal manner. Commence each morning of your visit with an on-site breakfast. Experience the delight of a fresh morning by savoring excellent coffee at the cafe situated within hotel. Experience an unforgettable evening with your fellow travelers just a short distance away, at hotel's bar.

01

Tier × benefits, as tested

What guests actually got at each tier — switch levels.

Silver EliteGold ElitePlatinum EliteTitanium EliteAmbassador Elite
Marriott Bonvoy · From guest reports · actual benefits may vary
Room upgradeSubject to availability

Subject to availability

Free breakfastRarely
Lounge accessSubject to availability

Lounge access at select properties

Late checkoutSubject to availability

延迟至14:00退房 · until 14:00

Welcome giftSubject to availability

积分或早餐礼遇

Earned with 25 to 49 qualifying nights annually.
04

Guest scores & sentiment

From 205 guest reviews · multi-source · as of 2026-07-12

Guests praise the prime Arno location, historic charm, and exceptional personalized service. Complaints focus on aging facilities, chaotic breakfast service, AC issues, and rare severe service conflicts.

Dimension scores · cross-source

Surroundings9.8
Location9.6
Service9.4
Cleanliness9.4
Facilities9.3
Rooms9.0
Value8.2
PraisedExceptional personalized service · Arno views and rooftop bar ambiance · Prime walkable location · Rich and delicious breakfast
ComplaintsSome rooms feel dated · Lack of coffee machines in rooms · Occasional service responsiveness issues · Outdated facilities needing renovation

KEYIdeal for those valuing location and service. Avoid breakfast peaks, verify room condition, and check rooftop bar AC in summer.

FAQ · grounded in hotel data & reviews

locationIs the hotel's location and surrounding transportation convenient?
Located by the Arno River near Santa Maria Novella Station and the historic center, it boasts a 9.6 location score for excellent convenience.
diningHow is the breakfast experience? What are the pros and cons?
Breakfast options are rich and delicious, but service can be chaotic during peak hours. It is recommended to dine off-peak.
coupleIs it suitable for couples? What romantic elements are there?
Highly recommended. 76 couple travelers praised the exceptional service and Arno River views. The rooftop bar offers a romantic atmosphere.
familyWhat should families with children note when staying here?
Rooms are spacious with personalized service. However, some facilities are outdated, and rooftop bar management may need attention for child safety.
roomHow are the room facilities and comfort?
Features Westin Heavenly Beds and marble bathrooms. However, some rooms have outdated facilities, and occasional AC or coffee machine issues were reported.
serviceHow is the level of hotel service?
Service scores 9.4/10. Guests highly praise the exceptional personalized service, with staff like Massimo frequently mentioned positively.
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