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Sumitel Pelling

★★★★·8.6/ 10Recommended
·Hotels
Family roomsLift / ElevatorSoundproof roomsFacilities for disabled guestsCar hireShuttle service (additional charge)All 46 facilities +
Review
04

Guest scores & sentiment

From 234 guest reviews · multi-source · as of 2026-07-12

Guests highly praise the enthusiastic and dedicated staff, spacious clean rooms, and stunning Kanchenjunga views. Food quality and variety are well-received. Main complaints include elevator breakdowns, occasional service coordination issues, and minor facility maintenance concerns.

Dimension scores · cross-source

Location9.4
Service9.1
Cleanliness9.0
Surroundings9.0
Value8.9
Rooms8.5
Facilities8.2
Wi-Fi7.0
PraisedExcellent location and views · Friendly and helpful staff · Clean and tidy rooms · Good food quality
ComplaintsLack of night security/access · Slow or indifferent service · Limited breakfast options · Poor value for money

KEYSuitable for families/groups valuing service and views. Check elevator status beforehand; those sensitive to facility details should note occasional maintenance issues.

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