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Grand Hilai Sun Moon Lake

★★★★★·9.0/ 10Recommended
·Hotels
2024 opened· 93 rooms· Check-in 03:00 PM / out 12:00 PM
Offsite parking discounted rates availableElectric bicycle charging stationFitness facilities (surcharge)Health or beauty spa nearbyAir conditioningSwimming poolAll 73 facilities +
Review
04

Guest scores & sentiment

From 125 guest reviews · multi-source · as of 2026-07-19

Guests praise the renovated facilities, lake views, private onsens, and exceptional service, especially dining. Complaints focus on high prices, obstructed views in some rooms, poor soundproofing, soft beds, and inconvenient shower setups.

Dimension scores · cross-source

Cleanliness9.9
Service9.7
Facilities9.7
Location9.5
Surroundings9.4
Value8.9
PraisedAttentive and warm service · High-quality dining (breakfast, afternoon tea, late-night snacks) · Sun Moon Lake views and hot spring facilities · Clean environment and modern, comfortable rooms
ComplaintsHigh room rates · Limited or non-panoramic lake views in some rooms · Beds slightly soft or bedding feels damp · Limited children’s public-area facilities

KEYIdeal for luxury seekers. Book high-floor lake-view rooms, verify bed firmness, and note soundproofing concerns.

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