FlyerKeyThe guest's hotel playbook
Search
Me
Publish
Search cities, hotels, brands…
1 / 24

Thompson Zihuatanejo, A Beach Resort, by Hyatt

★★★★★·9.4/ 10Excellent
HHyatt Hotels·World of Hyatt·Resorts
📍Playa La Ropa S/N, Zihuatanejo, GRO, 40880 · Zihuatanejo ↗
📞+527555555500·Official site ↗
Check-in 03:00 PM / out 12:00 PM
Boat tours nearbyParasailing nearbyFitness facilitiesFull-service spa24-hour front deskGardenAll 40 facilities +
Review
Official

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, outdoor tennis courts, and a fitness center. This Art Deco resort also features complimentary wireless internet access, concierge services, and gift shops/newsstands. Grab a bite at CENIZA, one of the resort's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Full breakfasts are available daily from 7:30 AM to 11:30 AM for a fee. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite. Make yourself at home in one of the 56 individually furnished guestrooms, featuring iPod docking stations and minibars. Rooms have private balconies. Plasma televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with showers feature designer toiletries and hair dryers. Distances are displayed to the nearest 0. 1 mile and kilometer. Zihuatanejo Bay - 0. 1 km / 0. 1 mi- La Ropa Beach - 1. 2 km / 0. 7 mi- Virgin of the Tree - 1. 4 km / 0. 8 mi- La Madera Beach - 1. 4 km / 0. 9 mi- Kioto Plaza - 1. 8 km / 1. 1 mi- Principal Beach - 2 km / 1. 2 mi- Municipal Market - 2. 1 km / 1. 3 mi- Fisherman's Walk - 2. 2 km / 1. 4 mi- Archaeological Museum of the Great Coast - 2. 4 km / 1. 5 mi- Zihuatanejo Pier - 2. 4 km / 1. 5 mi- Playa Contramar - 2. 7 km / 1. 7 mi- Las Gatas Beach - 3 km / 1. 9 mi- Contramar Beach - 3. 3 km / 2 mi- Blanca Beach - 4. 8 km / 3 mi- Riscal Beach - 4. 8 km / 3 mi. The preferred airport for Thompson Zihuatanejo, A Beach Resort, by Hyatt is Ixtapa - Zihuatanejo Intl. Airport (ZIH) - 13. 8 km / 8.

01

Tier × benefits, as tested

What guests actually got at each tier — switch levels.

DiscoveristExploristGlobalist
World of Hyatt · From guest reports · actual benefits may vary
Room upgradeSubject to availability

Subject to availability

Free breakfastRarely
Lounge accessSubject to availability

Club access at select properties

Late checkoutSubject to availability

until 14:00

Welcome giftSubject to availability
Earn 30 Tier-Qualifying Nights or 50,000 Base Points in one calendar year. Elite status is received after meeting the requirement and lasts through February of the second calendar year following qualification; members must re-qualify each calendar year.
04

Guest scores & sentiment

From 205 guest reviews · multi-source · as of 2026-07-12

Guests praise exceptional staff service, comfortable beach amenities, and prime location. Common complaints include high food prices, slow restaurant service at times, and occasional check-in delays or minor facility issues.

Dimension scores · cross-source

Location10.0
Service9.9
Facilities9.2
Cleanliness9.2
Surroundings9.2
Value9.0
＋ PraisedExceptional and personalized staff service · Prime and private beach location · Spacious and modern rooms · High-quality breakfast and dining
－ ComplaintsSome facilities appear dated · AC noise issues · Slow restaurant service at times · Amex resort credit restrictions

KEYIdeal for travelers seeking premium service and a tranquil beach holiday. Budget for dining and allow time for check-in processes.

FAQ · grounded in hotel data & reviews

locationHow is the location and environment of this hotel?＋
The hotel boasts a prime location (score 10.0) with beautiful grounds and a tranquil atmosphere. Guests highly praise its excellent beach access and privacy, making it ideal for a seaside getaway.
serviceWhat is the level of service at the hotel?＋
With a service score of 9.9, guests highly praise the enthusiastic and professional staff. While occasional check-in delays or slow restaurant service occur, the overall experience is well-regarded.
diningWhat are the dining options and prices like?＋
The hotel features two acclaimed restaurants like CENIZA and a bar offering delicious cuisine. However, guests note high food and beverage prices and occasionally slow service during peak times.
coupleIs this hotel suitable for couples?＋
Highly suitable. Couples make up the largest segment (69 reviews), praising the private beach location, spacious rooms, and exceptional service from staff members like Francisco and Eriberto.
familyIs it convenient to stay with children?＋
Families (30 reviews) appreciate the friendly staff and quiet beach. However, note some maintenance lags (e.g., missing pool tiles) and rare safety incidents. Families should inspect room facilities carefully.
facilityWhat are the main facilities and recreational activities?＋
Features three outdoor pools, a full-service spa, fitness center, and tennis courts. Nearby activities include snorkeling, kite surfing, and sailing. The hotel offers free WiFi and self-parking, with a facility score of 9.2.
No checkout or paid ranking here — commission never drives content.
Book on FlyerTrip →