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Swiss-Belhotel Tarakan

Name: Swiss-Belhotel Tarakan
Address: Jl.Mulawarman No.15, Tarakan, ID

★★★★·8.6/ 10Recommended

·Hotels

Offsite parking discounted rates availableFitness facilities (surcharge)Free beach shuttleHealth or beauty spa nearbyAir conditioningSwimming poolAll 77 facilities +

Review

Guest scores & sentiment

From 207 guest reviews · multi-source · as of 2026-07-12

Guests praise friendly, responsive staff, airport transfers, and varied breakfast. Location is strategic near malls and airport. Complaints focus on aging facilities (stains, noisy AC, old toilets), some smoke odors, uncomfortable beds, and slow WiFi.

Dimension scores · cross-source

Wi-Fi10.0

Location8.9

Cleanliness8.6

Service8.1

Value8.0

Facilities8.0

Rooms7.7

＋ PraisedStrategic location · Enthusiastic and efficient staff · Well-equipped meeting facilities · Varied dining options

－ ComplaintsAging facilities needing refurbishment · Unstable WiFi speed · Slow maintenance response in some rooms · Outdated facilities

KEYSuitable for business/families valuing service/location. Expect aging hardware; check beds/WiFi if sensitive.

FAQ · grounded in hotel data & reviews

locationHow is the hotel's location and transportation convenience?＋

Located strategically in the city center near malls and the airport (Dimension Score: 8.9). Guests appreciate the convenience and the provided airport transfer service.

diningAre there rich choices for breakfast and dining?＋

Offers diverse Indonesian, Chinese, and Western cuisines. The varied and delicious breakfast is highly praised by guests. A lobby lounge is also available for drinks and snacks.

serviceWhat is the quality of the hotel's service?＋

Staff are friendly and responsive, earning high marks from business and family travelers (Service Dimension: 8.1). While check-in efficiency varies, overall service is well-regarded.

roomHow are the room facilities and comfort?＋

Rooms are modern and spacious with satellite TV and mini-bars. However, some guests report aging facilities, noisy AC, uncomfortable beds, or odors, affecting comfort levels.

facilityWhat are the main facilities available?＋

Features a swimming pool, restaurant, room service, and free public Wi-Fi. Nearby health spas are also available. As one of the few hotels with a pool locally, it is popular with families.

policyWhat are the check-in and check-out times?＋

Check-in is after 14:00 and check-out is before 13:00. Express check-in/out and cashless payment options are available for convenience.

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Room types · 9

Room photos, bedding & descriptions; live rates & booking live on FlyerTrip (no checkout here).

Presidential Suite

2 × Sofa bed103 ㎡up to 5

This spacious suite is consisted of of 1 living room, 1 separate bedroom and 2 bathrooms with a shower and free toiletries. This suite features air conditioning, a tea and coffee maker and a flat-screen TV. The unit offers 3 beds.

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Junior Suite

1 × Extra-large double bed (Super-king size)49 ㎡up to 4

A sofa, a flat-screen TV, air conditioning and a tea and coffee maker are featured in this suite. The unit offers 1 bed.

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Deluxe Double or Twin Room

2 × Twin bed / 1 × Queen bed34 ㎡up to 3

Features free in-room internet access.

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Deluxe Twin Room

1 × Twin bed34 ㎡up to 2

1 Twin Bed361-sq-foot room with city views Relax - In-room massage availableInternet - Free WiFi Entertainment - 21-inch LED TV with satellite channelsFood & Drink - Mini-fridge, minibar (fees may apply), coffee/tea maker, and room service (limited hours)Sleep - Premium bedding, a down duvet, a pillow menu, blackout drapes/curtains, and turndown service Bathroom - Private bathroom, shower, slippers, and free toiletriesPractical - Day bed, safe, and free newspaper; rollaway beds (surcharge) available on requestComfort - Air conditioning and daily housekeepingNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

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Deluxe Double Room

1 × Double bed33 ㎡up to 3

This double room has air conditioning, a tea and coffee maker and a flat-screen TV with cable channels. The unit has 1 bed.

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Superior Double or Twin Room

2 × Twin bed / 1 × Queen bed26 ㎡up to 3

Providing free toiletries, this twin/double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned twin/double room provides a flat-screen TV with cable channels, a mini-bar, a tea and coffee maker, a seating area as well as sea views.

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Superior Twin Room

2 × Twin bed26 ㎡up to 2

2 Twin Beds274-sq-foot room with city views Relax - In-room massage availableInternet - Free WiFi Entertainment - 21-inch LED TV with satellite channelsFood & Drink - Mini-fridge, minibar (fees may apply), coffee/tea maker, and room service (limited hours)Sleep - Premium bedding, a down duvet, a pillow menu, blackout drapes/curtains, and turndown service Bathroom - Private bathroom, shower, slippers, and free toiletriesPractical - Safe, free newspaper, and desk; rollaway beds (surcharge) available on requestComfort - Air conditioning and daily housekeepingNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

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Superior Double Room

1 × Double bed25 ㎡up to 3

This double room features air conditioning, a tea and coffee maker and a flat-screen TV with cable channels. The unit offers 1 bed.

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Presidential Room, Non Smoking, City View

1 × King bedup to 4

1 King BedOverlooking the city Relax - In-room massage availableInternet - Free WiFi Entertainment - 21-inch LED TV with satellite channelsFood & Drink - Mini-fridge, minibar (fees may apply), coffee/tea maker, and room service (limited hours)Sleep - Premium bedding, a down duvet, a pillow menu, blackout drapes/curtains, and turndown service Bathroom - Private bathroom, shower, slippers, and free toiletriesPractical - Safe, free newspaper, and desk; rollaway beds (surcharge) available on requestComfort - Air conditioning and daily housekeepingAccessibility - Wheelchair accessibleNon-SmokingConnecting/adjoining rooms can be requested, subject to availability

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Facilities · 77

All facilities & services listed by the hotel (aggregated across sources).

Offsite parking discounted rates availableFitness facilities (surcharge)Free beach shuttleHealth or beauty spa nearbyAir conditioningSwimming poolBBQ facilitiesLift / ElevatorLuggage storageExpress check-in/check-outSafety deposit boxFax/photocopyingFacilities for disabled guestsIroning serviceCar hireMassage servicesPacked lunchesParkingShuttle service (additional charge)Concierge serviceAuditory guidanceStaff adhere to local safety protocolsGuest rooms disinfected between staysCleaning standards that are effective against CoronavirusPhysical distancing rules followedHand sanitizer in guest room and key areasCashless payment availableFire extinguishersFirst aid kit availableSanitized tableware & silverwareContactless check-in/check-outInvoice providedGuests can opt-out any cleaning services during staySmoke alarmsShared stationery like menus, pens are removedGuest room sealed after cleaningPhysical distancing in dining areasFood delivered to guest roomCCTV outside propertyProcess in place to check health of guestsScreens / Barriers between staff and guests for safetyFace masks for guests available24-hour securityDelivered food - securely coveredSecurity alarmThermometers for guests provided by propertyMobile app for room serviceFree bus station shuttleInternet accessFree beach shuttleFitness facilities (surcharge)Express check-inExercise/lap poolNo accessible shuttleNo accessible train station shuttleConcerts/live showsOffsite parking discounted rates availableCharcoal grillPool sun loungersReception hallBeach umbrellasATM/bankingSwimming nearbyAirport transportation - pickup (surcharge)Television in common areasAirport transportation - drop-off (surcharge)Accessible train station shuttleAccessible shuttleWine release eventsFree wired internetFront desk (limited hours)Health or beauty spa nearbyHousekeeping on requestNon-smoking roomsRestaurantRoom serviceWheelchair accessible