Name: Hotel Passion Secrets Villas & Suites
Address: PASEO TOLLOCAN ORIENTE 806 SANTA ANA TLAPALTITLAN, Toluca, MX

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Guest scores & sentiment

From 222 guest reviews · multi-source · as of 2026-07-12

Guests praise the decor, cleanliness, comfort, and location. Major complaints involve noise from traffic and staff, poor service attitude, check-in delays, booking mismatches, and hardware issues like dim lighting and drainage.

Dimension scores · cross-source

Value9.1

Cleanliness8.7

Service8.2

Facilities8.2

Surroundings8.2

Location8.0

＋ PraisedSpacious, clean, and comfortable rooms · Good amenities (Netflix/Large TV) · Convenient location and access · Functional showers and ample toiletries

－ ComplaintsNoise disturbances (traffic/cleaning/equipment) · Unstable or insufficient hot water · Long check-in waits or wrong room type · Poor staff attitude or communication

KEYSuitable for those valuing decor and hygiene. Avoid street-facing rooms, verify bookings, and expect potential service inconsistencies.

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Room types · 4

Room photos, bedding & descriptions; live rates & booking live on FlyerTrip (no checkout here).

Deluxe Junior Suite

2 × Double bed40 ㎡up to 4

Boasting a private entrance, this air-conditioned suite includes 1 living room, 1 separate bedroom and 1 bathroom with a shower and a hairdryer. This suite has soundproof walls, a safe deposit box, a flat-screen TV with streaming services and a patio. The unit has 2 beds.

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Junior Suite

1 × Extra-large double bed (Super-king size)40 ㎡up to 2

The unit offers 1 bed.

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Comfort Room

1 × King bed37 ㎡up to 2

1 King Bed398 sq feet, located on the top floor Internet - Free WiFi 50+ Mbps Entertainment - Flat-screen TV with cable channelsSleep - Bed sheets Bathroom - Private bathroom, shower, slippers, and towelsPractical - Safe, chef, and local mapsComfort - Fresh bed sheets (on request), fresh towels (on request), and daily housekeepingNeed to Know - No cribs (infant beds) or rollaway/extra beds availableSmoking And Non-SmokingRoom/bed type depends on availability at check-in

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Junior Suite

1 × Extra-large double bed (Super-king size)35 ㎡up to 2

Featuring a private entrance, this air-conditioned suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a shower and a hairdryer. Boasting a patio, this suite also provides soundproof walls, heating and a flat-screen TV with streaming services. The unit offers 1 bed.

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Facilities · 56

All facilities & services listed by the hotel (aggregated across sources).

Offsite parking discounted rates availableAir conditioningFamily roomsLift / ElevatorExpress check-in/check-outSafety deposit boxSoundproof roomsPacked lunchesParkingPrivate check-in/check-outGrocery deliveriesOutdoor furnitureFruitsCoffee Shop on siteStaff adhere to local safety protocolsGuest rooms disinfected between staysCleaning standards that are effective against CoronavirusPhysical distancing rules followedHand sanitizer in guest room and key areasCashless payment availableFire extinguishersFirst aid kit availableSanitized tableware & silverwareContactless check-in/check-outInvoice providedGuests can opt-out any cleaning services during staySmoke alarmsShared stationery like menus, pens are removedGuest room sealed after cleaningProperty cleaned by professional cleaning companiesPhysical distancing in dining areasFood delivered to guest roomCCTV outside propertyProcess in place to check health of guestsAccess to health care professionalsScreens / Barriers between staff and guests for safetyFace masks for guests available24-hour securityDelivered food - securely coveredSecurity alarmThermometers for guests provided by propertyKey card accessInternet accessExpress check-inOffsite parking discounted rates availableSelf parking (surcharge)Snack bar/deliTelevision in common areasWine release eventsFree wired internetFront desk (limited hours)Housekeeping on requestNon-smoking roomsRestaurantRoom serviceTour desk

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Nearby & map

Sights

1

Nemesio Díez Stadium

culture

football (soccer) stadium in Toluca, Mexico State, Mexico, home venue for Deportivo Toluca

4.0km

2

Toluca Cathedral

place_of_worship

Roman Catholic cathedral in the city of Toluca, Mexico, named after Saint Joseph

3.1km

3

Cosmovitral

park

stained glass mural and botanical garden located in Toluca, Mexico

2.8km

4

Calixtlahuaca

historic

archaeological site in Toluca Municipality, Mexico

8.6km

5

Estadio Universitario Alberto Chivo Cordova

culture

Estadio de fútbol soccer

5.0km

6

Modelo Museum of Science and Industry

museum

2.5km

7

Fine Arts Museum of Toluca

museum

art museum in Toluca de Lerdo, Mexico

3.0km

8

Parque Estatal Sierra Morelos

park

park in Toluca de Lerdo, State of Mexico

7.9km

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Click a row to locate it · distances are approximate. Data from Overture / Michelin / Wikidata.