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Serenity Inn Newport

★★★★·9.4/ 10Excellent
·Inns
📍93 Pelham Street · Newport ↗
Offsite parking discounted rates availableAir conditioningExpress check-in/check-outParkingPrivate check-in/check-outShared lounge/TV areaAll 23 facilities +
Review
04

Guest scores & sentiment

From 280 guest reviews · multi-source · as of 2026-07-10

Guests praise the prime location, cleanliness, and exceptional staff service, especially Lisa and Ashley. Breakfast is highly rated. Minor complaints include inconsistent room sizes, outdated fixtures in some rooms, heating issues, and steep stairs.

Dimension scores · cross-source

Surroundings10.0
Location9.8
Facilities9.8
Rooms9.7
Service9.6
Cleanliness9.5
Value9.0
Wi-Fi8.0
＋ PraisedExcellent breakfast · Great location · Friendly staff · Clean and cozy
－ ComplaintsLimited parking · Older building features · Icy roads in winter · Some rooms are small or poorly designed

KEYIdeal for those valuing location and service. Verify room specifics beforehand; avoid upper floors if mobility is limited.

FAQ · grounded in hotel data & reviews

locationHow is the location? What can I do nearby?＋
The location is excellent, within walking distance to downtown shops and restaurants. The Norman Bird Sanctuary is just 10 minutes away for hiking. Guests highly rate its walkability (Location Score: 9.8/10).
diningHow is the breakfast? Is it included?＋
Breakfast is highly praised for being delicious and customizable. Guests appreciate the warm atmosphere and attentive service. It is a major pro mentioned by couples and families (Review Summary: Delicious customizable breakfast).
serviceIs the staff service good? Any specific mentions?＋
Service is exceptional with a score of 9.6/10. Guests frequently highlight staff members like Lisa and Ashley for their warm, attentive, butler-style service, which significantly enhances the stay (Service Score: 9.6/10).
coupleIs this hotel suitable for couples?＋
Highly suitable. Among 179 couple travelers, most gave high praise. They appreciate the prime walkable location, free parking options, and cozy atmosphere. With a 99% recommendation rate, the overall experience is excellent.
familyIs it convenient for families with kids? Any precautions?＋
Children are welcome. Families appreciate the cozy atmosphere and personalized breakfast. However, note that there is no elevator due to the historic building, and stairs are steep. Some mattresses may be worn. Check room conditions in advance.
roomWhat are the room facilities like? Any downsides?＋
Rooms score 9.7/10, featuring European furnishings and en suite bathrooms. However, some have outdated fixtures (e.g., dripping taps), inconsistent sizes, or heating issues. Inspect facilities upon arrival, considering the historic nature.
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