Search cities, hotels, brands…
1 / 24

The Ritz-Carlton, Cleveland

★★★★★·9.4/ 10Excellent
TThe Ritz-Carlton·Marriott Bonvoy·Hotels
Check-in 04:00 PM / out 11:00 AM
Electric bicycle charging stationFitness facilities (surcharge)Air conditioningFamily roomsLift / ElevatorExpress check-in/check-outAll 52 facilities +
Review
Official

At The Ritz-Carlton, Cleveland, exceptional service and top-notch amenities create a memorable experience for guests. Amenities at car hire offered by The Ritz-Carlton, Cleveland simplify the organization of your excursions, tourist activities, and other adventures in Cleveland (OH). For guests with their own vehicle, parking facilities are provided. Continuously receive the support you require through front desk amenities such as concierge service, express check-in or check-out and safety deposit boxes. Always look your best in your preferred attire with the laundromat and dry cleaning service provided at The Ritz-Carlton, Cleveland. Craving relaxation? In-room amenities such as room service and daily housekeeping allow you to maximize your time spent inside the room. Additionally, you can obtain minor travel essentials and miscellaneous items at the convenience stores without departing from the The Ritz-Carlton, Cleveland. Due to health concerns, smoking is strictly prohibited within the entire premises of hotel. Accommodations come equipped with all the conveniences required for a restful night's slumber. A number of rooms feature cable TV for guest amusement and enjoyment. In certain rooms, the hotel offers visitors access to instant tea and mini bar. In the hotel, certain guest bathrooms come equipped with essential bathroom amenities, such as a hair dryer and bathrobes, ensuring a comfortable stay for guests. An evening spent at hotel's bar can offer as much enjoyment as venturing out with your fellow travelers. At The Ritz-Carlton, Cleveland, guests can take pleasure in the delightful recreational amenities provided for their entertainment. Conclude your days in complete tranquility by visiting the salon situated precisely at the hotel.

01

Tier × benefits, as tested

What guests actually got at each tier — switch levels.

Silver EliteGold ElitePlatinum EliteTitanium EliteAmbassador Elite
Marriott Bonvoy · From guest reports · actual benefits may vary
Room upgradeSubject to availability

Subject to availability

Free breakfastRarely
Lounge accessSubject to availability

Lounge access at select properties

Late checkoutSubject to availability

延迟至14:00退房 · until 14:00

Welcome giftSubject to availability

积分或早餐礼遇

Earned with 25 to 49 qualifying nights annually.
03

Guest reports

Firsthand stays — upgrades, breakfast, late checkout as delivered.

The Ritz-Carlton, Cleveland · 万豪钛金入住报告

The Ritz-Carlton, Cleveland 住客入住记录

2022-11-30

BUCUWU · 2022-11-30 · Source ↗

The Ritz-Carlton, Cleveland · 万豪钛金入住报告

  • 整家酒店只有大堂吧一个餐厅(是的,你没看错,这还是个栗子),所以100刀credit也仅有这一个地方能用。吃了顿晚餐又咸又腻味道不太行。早餐也是一个地方,依然难吃。另外钛金会员送一张酒水兑换券(没错,还是在同一个大堂吧)。
  • 提前在app上选了,CI的时候前台也跟我确认了late checkout,结果退房当天中午刚过12点就来敲门催退房,还称系统里没说我要late checkout。
  • 刚进房间发现卫生间里有已经拆封的棉签,有条浴巾也看起来脏脏的有明显的污点,咖啡机的胶囊也有好几颗没有补,看来打扫很不走心。无夜床。备品是Asprey, Diptyque, Gilchrist & Soames混搭,晚上又要了点,送来的又是另外两个不同的牌子。
  • 这家栗子开在一个老旧的商场里,停车场破到像年久失修废弃多年。酒店在商场三楼,跟商场整体比起来稍微还新一点。最后账单里多算了valet(并没有用),早餐credit也忘扣了,又扯了很久才弄好。再次证明了美帝的栗子普遍不咋样,快逃。
2022-02-28

MostlyHarmless · 2022-02-28 · Source ↗

See all 2 reports →
04

Guest scores & sentiment

From 205 guest reviews · multi-source · as of 2026-07-12

Guests praise exceptional service, personalized staff attention, and prime location connected to shopping/sports venues. Rooms are spacious and modern. Complaints focus on inconsistent service quality, inconvenient multi-level elevator access, occasional cleaning lapses, lack of a pool, and value concerns.

Dimension scores · cross-source

Service9.2
Cleanliness9.2
Location9.2
Facilities8.8
Surroundings8.8
Value8.2
PraisedRenovated rooms are luxurious and comfortable · Personalized service and surprises · Excellent location · High-quality dining and fitness facilities
ComplaintsInconsistent service · Maintenance issues · Unfulfilled loyalty benefits · Lack of security

KEYIdeal for service-focused travelers, business, or sports fans. Communicate needs early, accept no pool, and monitor cleanliness.

FAQ · grounded in hotel data & reviews

locationHow is the location? What landmarks are nearby?
Located in downtown Cleveland (score 9.2), it is near the Rock and Roll Hall of Fame and sports arenas, with convenient mall access.
serviceWhat is the service quality like?
Service scores 9.2 with praise for personalized care, though some guests note inconsistent standards and occasional delays.
roomWhat are the room facilities and environment like?
Rooms are spacious and modern with free WiFi. Cleanliness scores 9.2, though rare cleaning lapses were noted by some guests.
diningWhat dining options are available?
Features a fine dining restaurant and room service. Some family guests reported inconsistent food quality and special diet handling.
facilityIs there a pool? How are the fitness facilities?
There is no pool, but a paid fitness center, sauna, and personal trainers are available for workouts.
policyWhat are the check-in and check-out times?
Check-in is at 16:00 and check-out at 11:00. Express services are available, though some find the elevator access to the 6th floor inconvenient.
No checkout or paid ranking here — commission never drives content.
Book on FlyerTrip →