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Protea Hotel by Marriott Kimberley

★★★★·8.5/ 10Recommended
·Hotels
📍Kimberley Big Hole, West Circular Road · Kimberley ↗
📞+27538028200·Official site ↗
2007 opened · 2014 renovated· Check-in 02:00 PM / out 11:00 AM
Electric bicycle charging stationAir conditioningSwimming poolFamily roomsLuggage storageExpress check-in/check-outAll 59 facilities +
Review
Official

Located in Kimberley, the Protea Hotel by Marriott Kimberley offers convenient access to the convention center and is within a 5-minute walk of the Kimberley Mine Museum Village and the Big Hole. This upscale hotel provides 120 air-conditioned rooms, each featuring an LCD television, a comfortable bed with down comforters, complimentary wireless internet access, and cable programming. Bathrooms include complimentary toiletries and hair dryers. Guests can enjoy recreational opportunities such as an outdoor pool, a terrace, and a garden. The hotel also offers complimentary wireless internet access, concierge services, wedding services, and free self-parking. Dine at The Cullinan restaurant for lunch or dinner, or take advantage of room service during limited hours. A full breakfast is available for a fee on weekdays from 6:30 AM to 9:30 AM and on weekends from 6:30 AM to 10:30 AM. Additional amenities include a computer station, express check-out, complimentary newspapers in the lobby, a conference center, and four meeting rooms.

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Guest scores & sentiment

From 348 guest reviews · multi-source · as of 2026-07-08

Guests praise the prime location near Big Hole, friendly staff, and clean rooms. Main complaints focus on slow and inconsistent restaurant service, high prices, outdated facilities, and poor soundproofing.

Dimension scores · cross-source

Service8.9
Location8.8
Cleanliness8.8
Value8.4
Rooms8.2
Facilities8.2
＋ PraisedFriendly and helpful staff · Great location near Big Hole · Clean and comfortable rooms · Good breakfast variety
－ ComplaintsPoor food quality and portion size · Maintenance issues (noise, drafts) · Low value for money/high price · Hygiene/service errors (bed bugs, booking mix-ups)

KEYSuitable for location-focused travelers. Manage dining expectations; facilities may be dated.

FAQ · grounded in hotel data & reviews

locationHow is the location? What attractions are nearby?＋
Located on the edge of the Kimberley Big Hole with excellent accessibility (Location score: 8.8). It is near the Kimberley Mine Museum Village and a short drive from the airport.
diningWhat is the dining experience like? Any pros or cons?＋
Breakfast is highly rated, but dinner service is often criticized for being slow, inconsistent food temperature, and high prices. Some guests reported stale ingredients or repetitive menus.
familyIs this hotel suitable for families with children? What facilities are available?＋
Family-friendly with kid meals and family rooms allowed. However, some families reported hygiene issues like bed bugs and insufficient towels, so inspect the room carefully upon arrival.
businessIs it convenient for business travelers? How are the internet and facilities?＋
Staff service is excellent (Service score: 8.9), aiding business needs. However, some business guests reported unstable WiFi, lack of elevators, and aging facilities, which may affect work efficiency.
roomAre the rooms well-equipped? How is the soundproofing?＋
Rooms feature AC, flat-screen TVs, and coffee facilities, generally clean and comfortable (Room score: 8.2). Poor soundproofing is a major complaint, along with drafts or non-smart TVs in some units.
serviceHow is the service attitude of the hotel?＋
Staff are widely praised for being friendly, helpful, and enthusiastic (Service dimension score: 8.9). This positive attitude is consistently highlighted as a key strength of the hotel.
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