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Pazziella, a Luxury Collection Hotel, Capri

★★★★★·9.4/ 10Excellent
TThe Luxury Collection·Marriott Bonvoy·Hotels
2022 renovated· Check-in 03:00 PM / out 12:00 PM
Air conditioningSwimming poolFamily roomsLift / ElevatorLuggage storageSafety deposit boxAll 81 facilities +
Review
Official

Great care is taken to ensure guests experience comfort through top-notch services and amenities. Remain linked during your visit by utilizing the complimentary internet access available. Effortlessly plan your daily activities and travel requirements with concierge service, express check-in or check-out, luggage storage and safety deposit boxes provided by the front desk services. Securing passes to the city's top attractions is simple with the hotel's ticket service and tours. During leisurely days and evenings, in-room amenities such as room service and daily housekeeping enable you to maximize your stay in the room. The hotel is completely smoke-free. In limited designated zones, smoking is exclusively permitted. Crafted for coziness, every guestroom provides an array of features, guaranteeing a tranquil night's sleep while maintaining the level of comfort. For a more enjoyable stay, select rooms at hotel are equipped with linen service and air conditioning. At Pazziella Garden & Suites, a selection of rooms can be found that showcase unique design elements such as a balcony or terrace. Expand your in-room entertainment choices with various amenities, such as television offered in certain accommodations. In select rooms, the hotel offers visitors access to mini bar. Maintain your cleanliness and comfort using a hair dryer, toiletries and bathrobes available in select guest restrooms.

01

Tier × benefits, as tested

What guests actually got at each tier — switch levels.

Silver EliteGold ElitePlatinum EliteTitanium EliteAmbassador Elite
Marriott Bonvoy · From guest reports · actual benefits may vary
Room upgradeSubject to availability

Subject to availability

Free breakfastRarely
Lounge accessSubject to availability

Lounge access at select properties

Late checkoutSubject to availability

延迟至14:00退房 · until 14:00

Welcome giftSubject to availability

积分或早餐礼遇

Earned with 25 to 49 qualifying nights annually.
04

Guest scores & sentiment

From 181 guest reviews · multi-source · as of 2026-07-18

Guests overwhelmingly praise the exceptional staff and seamless WhatsApp concierge service. The central yet tranquil location is highly valued. Rooms are spacious, modern, and consistently clean, often with upgrades. Breakfast quality is generally excellent. Minor criticisms include a small pool, occasional breakfast inconsistencies, and extra charges for luggage handling or hotel taxis.

Dimension scores · cross-source

Rooms10.0
Location9.6
Service9.5
Cleanliness9.5
Surroundings9.2
Facilities9.1
Value9.0
PraisedExceptional service and transfer arrangements · Prime central location · Spacious, clean rooms often upgraded · Delicious and abundant breakfast
ComplaintsLack of high-end amenities like gym · Unclear luggage transport fees · Slow breakfast service at times · Occasional power outages

KEYIdeal for travelers prioritizing central location and attentive service. Share travel plans in advance for seamless assistance. Note that the pool is compact and extra fees may apply for port transfers.

FAQ · grounded in hotel data & reviews

locationIs the hotel's location and transport convenient?
Located in central Capri with a tranquil setting (location score: 9.6). Guests praise the convenient access and concierge transport assistance, though some note extra fees for taxis or luggage handling.
diningHow is the breakfast quality and what dining options are available?
The hotel features an on-site restaurant and coffee shop with highly rated breakfast (99% recommendation rate). While most guests find it excellent, a few noted occasional inconsistencies or slower service at times.
coupleIs this hotel suitable for couples?
Highly recommended for couples, who make up the largest segment (106 reviews). They praise the exceptional service, prime location, spacious rooms, and romantic garden setting, often enjoying upgrades.
familyIs the hotel family-friendly and do they offer child amenities?
Children are welcome with family rooms available. Families (48 reviews) appreciate the prime location, spacious rooms, and attentive staff. Note that third-party bookings may incur higher fees and cancellation policies are strict.
roomWhat are the room facilities and service standards like?
Rooms score a perfect 10.0, featuring AC, satellite TV, and minibars. Service scores 9.5, with guests praising exceptional staff and efficient WhatsApp communication, though some note limited space in certain categories.
memberWhat official Marriott Bonvoy perks are available here?
As a Marriott property, it offers bonus points for all tiers. Ambassador members enjoy late checkout, lounge access, and welcome amenities; Platinum/Titanium get late checkout and lounge access. Breakfast and upgrades are subject to availability.
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