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Crowne Plaza Kitchener-Waterloo by IHG

★★★·8.6/ 10Recommended
CCrowne Plaza Hotels & Resorts·IHG One Rewards·Hotels
2014-04-14 opened· 201 rooms· Check-in 03:00 PM / out 11:00 AM
Air conditioningSwimming poolLift / ElevatorLuggage storageExpress check-in/check-outFax/photocopyingAll 52 facilities +
Review
Official

Experience an abundance of unparalleled facilities and features at Crowne Plaza Kitchener-Waterloo By IHG. Share your photos and respond to emails at your convenience, thanks to the free Wi-Fi internet access offered by hotel. Should you require transportation to or from the airport, hotel is able to organize it prior to your arrival date. Taxi offerings at the hotel enhance the ease of discovering Kitchener (ON). Visitors can take advantage of the accessible parking options directly at the hotel. Reception services such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes are available to accommodate your requirements. Relax and feel the warmth in the hotel's inviting lobby, featuring an enchanting on-site fireplace. Traveling with minimal baggage is achievable at Crowne Plaza Kitchener-Waterloo By IHG, as the hotel's dry cleaning service and laundry service ensures your garments stay fresh. Room amenities like room service and daily housekeeping contribute to making a perfect selection for your stay. Minor items you neglected to bring won't cause major issues! Simply visit convenience stores to acquire what's necessary. Smoking is limited to specified smoking zones. Each accommodation at Crowne Plaza Kitchener-Waterloo By IHG is thoughtfully created and adorned to provide visitors with a comfortable, home-like atmosphere. In certain rooms, the hotel offers linen service, blackout curtains and air conditioning for guest convenience and satisfaction. At Crowne Plaza Kitchener-Waterloo By IHG, uniquely crafted rooms provide various layout choices, featuring spaces equipped with separate living room and balcony or terrace. In select rooms, guests at the hotel can enjoy top-notch in-room entertainment with daily newspaper, television, in-room video streaming and cable TV available for their convenience. Rest assured, in a few chosen rooms, you will find the convenience of a refrigerator and a coffee or tea maker at your disposal. Maintain your cleanliness and comfort using a hair dryer, toiletries and bathrobes available in select guest restrooms. Embark on your holiday experience in the most ideal manner. Commence each morning of your visit with an on-site breakfast. Should you prefer not to venture out for a meal, the enticing culinary choices at hotel are always available for your satisfaction. Experience an unforgettable evening with your fellow travelers just a short distance away, at hotel's bar. For those who prefer savoring meals within their personal space, Crowne Plaza Kitchener-Waterloo By IHG offers the convenience of doorstep grocery delivery, allowing you to prepare and enjoy food in your room. Should you be particularly discerning in your dining choices, you will surely appreciate having access to the on-site shared kitchen provided at this location. Indulge in the numerous pursuits available at Crowne Plaza Kitchener-Waterloo By IHG. Unwind after your day by exploring the spa and find warmth and relaxation. Each day at hotel, immerse yourself in the invigorating waters of the pool, perfect for a rejuvenating plunge or a series of revitalizing laps. For individuals who don't want to skip their exercise routine, visiting the hotel fitness center ensures you maintain your vitality and wellness.

01

Tier × benefits, as tested

What guests actually got at each tier — switch levels.

Silver EliteGold ElitePlatinum EliteDiamond Elite
IHG One Rewards · From guest reports · actual benefits may vary
Room upgradeSubject to availability

Subject to availability

Free breakfastRarely
Lounge accessRarely
Late checkoutSubject to availability

延迟至14:00退房 · until 14:00

Welcome giftSubject to availability

欢迎礼或积分二选一

Earned with 20 Elite Qualifying Nights or 40,000 Elite Qualifying Points in a calendar year. Once earned in a calendar year, Elite status is maintained through the end of the following calendar year.
04

Guest scores & sentiment

From 205 guest reviews · multi-source · as of 2026-07-12

Guests praise friendly staff, clean rooms, and excellent breakfast. Common complaints involve dim/narrow parking, maintenance issues like pool odors or noisy AC, occasional housekeeping lapses, and billing disputes.

Dimension scores · cross-source

Rooms10.0
Cleanliness8.4
Surroundings8.2
Location8.1
Service7.9
Facilities7.6
Value7.3
PraisedFriendly and professional staff · Convenient downtown location · Clean and comfortable rooms · Varied breakfast options
ComplaintsSlow Wi-Fi connection · Confusing parking directions · Average soundproofing · Some dated facilities

KEYSuitable for those valuing service and breakfast. Check parking details, expect some facility wear, inspect room equipment, and keep billing records.

FAQ · grounded in hotel data & reviews

locationHow is the location and transportation convenience?
Located 860m from Kitchener Go Station and 15km from the airport, it offers convenient access to attractions. The location score is high at 8.1.
diningWhat are the breakfast and dining options?
The Aqua Restaurant offers diverse menus, and room service is available. Guests generally praise the excellent breakfast quality, though reviews vary among business travelers.
familyIs this hotel suitable for families? What facilities are there?
Yes, children are allowed. Families appreciate facilities like the pool, bowling, and mini-golf. However, note that some rooms are small and adding beds can be difficult.
businessHow is the experience for business travelers?
Business guests praise friendly staff and central location. Common complaints include slow Wi-Fi, unclear parking guidance, and noise or outdated facilities in some rooms.
coupleWhat are the pros and cons for couples?
Pros include convenient location, full facilities, and friendly staff. Cons involve occasional maintenance issues like AC faults or bed sagging, and high parking fees.
roomHow are the room facilities and services?
Rooms feature modern furnishings, free Wi-Fi, microwaves, and mini-fridges. The room score is perfect at 10.0, though some guests report small bathrooms or cleaning lapses.
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