Hotel Kristall
·Hotels
Check-in 02:00 PM / out 10:30 AM
Offsite parking discounted rates availableElectric bicycle charging stationFitness facilities (surcharge)Health or beauty spa nearbySwimming poolFamily roomsAll 83 facilities +
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Guest scores & sentiment
From 205 guest reviews · multi-source · as of 2026-07-12
Guests praise staff, animation, and ski access. Major complaints cite outdated, dirty rooms, bad smells, and broken elevators.
Dimension scores · cross-source
Location9.0
Facilities7.8
Cleanliness7.8
Surroundings7.8
Service7.0
Value7.0
＋ PraisedWarm and helpful staff · Excellent animation activities · High-quality dining · Convenient location near slopes
－ ComplaintsOutdated facilities needing renovation · Small and cramped rooms · Poor cleanliness details · Odor issues present
KEYSuitable for skiers valuing service over facilities. Avoid if sensitive to age/cleanliness.
FAQ · grounded in hotel data & reviews
locationHow is the location and transportation convenience?＋
Location scores 9.0/10. It is steps from Pfalzen center and near Kronplatz mountain, offering free ski storage and bike rentals.
familyIs this hotel suitable for families? What are the highlights?＋
Highly recommended for families. Parents praise the enthusiastic staff and excellent animation team activities. Child meals and family rooms are available.
diningHow is the dining? What options are available?＋
Dining is highly rated for good value. The restaurant serves Tyrolean and Italian cuisine, with BBQ evenings and afternoon buffets available.
pros_consWhat is the overall guest review? What are the main pros and cons?＋
Recommendation rate is 99%. Pros include friendly staff and great animation. Cons involve outdated facilities, small rooms with odors, and occasional elevator issues.
facilityWhat health and fitness facilities does the hotel offer?＋
Features a wellness center with an indoor heated pool, sauna, Turkish bath, steam room, and garden hot tub. A gym (surcharge) and massage services are also available.
roomHow are the rooms? Is the view nice?＋
Rooms are elegantly furnished with balconies offering stunning mountain views. However, some guests note small spaces and occasional cleanliness issues.
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Room types · 5
Room photos, bedding & descriptions; live rates & booking live on FlyerTrip (no checkout here).
Deluxe Family Suite
2 × Twin bed / 1 × Extra-large double bed (Super-king size)58 ㎡up to 4
Composed of 2 separate sleeping areas. It features a living area with sofa. With an LCD TV and a balcony overlooking the mountains.
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Familien Superior Suite
1 × Sofa bed50 ㎡up to 4
This suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. Featuring a balcony with mountain views, this suite also provides a mini-bar and a flat-screen TV with cable channels. The unit offers 4 beds.
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Enzian Superior Suite
1 × Extra-large double bed (Super-king size)40 ㎡up to 4
The suite features 1 bedroom and 1 bathroom with a shower and free toiletries. Featuring a balcony with mountain views, this suite also offers a mini-bar and a flat-screen TV with cable channels. The unit offers 1 bed.
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Suite with Mountain View
1 × Extra-large double bed (Super-king size)38 ㎡up to 2
This suite comes with 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. This wheelchair accessible suite has a mini-bar, a seating area with a flat-screen TV and a roll-in shower. The unit has 2 beds.
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Comfort Double Room
1 × Extra-large double bed (Super-king size)28 ㎡up to 2
The spacious double room features a mini-bar, a seating area, a balcony with garden views as well as a private bathroom boasting a walk-in shower. The unit has 1 bed.
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Facilities · 83
All facilities & services listed by the hotel (aggregated across sources).
Offsite parking discounted rates availableElectric bicycle charging stationFitness facilities (surcharge)Health or beauty spa nearbySwimming poolFamily roomsLift / ElevatorSafety deposit boxFax/photocopyingFacilities for disabled guestsHot tub/JacuzziCar hireSaunaMassage servicesPacked lunchesParkingPets allowedTerraceTable tennisSki storageSolariumShared lounge/TV areaBoard games/puzzlesAllergy-free roomKid mealsHeated poolPublic transport ticketsOutdoor furnitureFruitsSpa/wellness center servicesSteam roomBeauty ServicesManicurePedicureHammamStaff adhere to local safety protocolsGuest rooms disinfected between staysCleaning standards that are effective against CoronavirusPhysical distancing rules followedHand sanitizer in guest room and key areasCashless payment availableFire extinguishersFirst aid kit availableSanitized tableware & silverwareContactless check-in/check-outInvoice providedGuests can opt-out any cleaning services during staySmoke alarmsShared stationery like menus, pens are removedPhysical distancing in dining areasKey accessScreens / Barriers between staff and guests for safetyFace masks for guests availableThermometers for guests provided by propertyKey card accessInternet accessJapanese gardenFitness facilities (surcharge)Electric bicycle charging stationOffsite parking discounted rates availablePool sun loungersBilliards or pool tableSecured parkingSelf parking (surcharge)Bicycle-friendly propertyShopping on siteSki equipment rentals on siteSki storageSnow sports gearATM/bankingSwimming nearbyAccess to nearby indoor poolVegetarian menu options availableWine release eventsFree wired internetGamesHealth or beauty spa nearbyHorse riding nearbyNon-smoking roomsRoom serviceTour deskNon-smoking throughoutWheelchair accessible
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Nearby & map
DiningSights
1
Schöneck
Regional Cuisine, Classic Cuisine · ★ Michelin
€€€
With over 30 years’ experience behind them, the Baumgartner brothers’ restaurant is an excellent choice for classic specialities from the Alto Adige, offering a menu that focuses on regional dishes yet also includes a few fish-based options. The most important feature here is that all specialities are made from top-quality ingredients (often locally sourced), prepared by chef Karl with an expertise that ignores modern trends and passing fashions. Meals are served in rooms that are elegantly decorated with local wood, including a beautiful lounge space with a piano in front of the bar, Stube-st
2.6km
2
Sichelburg
Creative
€€
Treat yourself to a great meal in an idyllic setting in this village restaurant occupying the first floor of a castle dating back to the 13C. The romantic dining rooms are furnished with wood, while the creative cuisine focuses on typical mountain produce.
167m
3
Gassenwirt
Country cooking, Home Cooking · Bib
€€
Situated next to the village church, this restaurant has been serving excellent South Tyrolean cuisine since as far back as 1602. House specialities include canederli pressati (dumplings) and Buchteln (a type of sweet bun).
3.2km
4
Tanzer
Creative
€€€
Located beneath the belltower in a small hamlet, this restaurant has two romantic 17C Stube-style dining rooms, where Melanie and her sommelier husband Michael delight guests with regional, modern and imaginative cuisine. Most of the ingredients are sourced locally, including from the restaurant’s own kitchen garden. The home-made syrups and jams are highly recommended.
1.6km
5
Lerchner's In Runggen
South Tyrolean, Seasonal Cuisine · Bib
€€
This establishment is dedicated to traditional South Tyrolean cuisine, alongside its own farm with beef cattle. Great attention is paid to both the details and the ambiance, and the dishes – always generous, with many available as small tastings called “Tyrolean tapas” – celebrate the finest ingredients and most delightful regional recipes. The specialties follow the seasons: Gröstl (a roast of beef and pork with potatoes, onion, and speck), Tirtlan (rye fritters), and the essential apple strudel, along with homemade bread and breadsticks, are also available for takeaway. The wine list fully e
4.3km
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Click a row to locate it · distances are approximate. Data from Overture / Michelin / Wikidata.