Lake Kivu Serena Hotel
Guest scores & sentiment
From 205 guest reviews · multi-source · as of 2026-07-13
Guests praise the lakeside location, private beach, and friendly staff, especially the breakfast. Common complaints include weekend noise, dated facilities, misleading room views, and beach litter.
Dimension scores · cross-source
KEYIdeal for lakeside relaxation. Avoid weekends for noise, verify room views, and expect dated facilities.
FAQ · grounded in hotel data & reviews
Room types · 6
Room photos, bedding & descriptions; live rates & booking live on FlyerTrip (no checkout here).
Suite
The pool with a view and spa bath are the special features of this suite. This suite comes with 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. Guests can make meals in the kitchenette that features a refrigerator, kitchenware and a microwave. The air-conditioned suite features a flat-screen TV with satellite channels, a mini-bar, a tea and coffee maker, executive lounge access as well as lake views. The unit has 2 beds.
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Junior Suite, 1 King Bed, Lake View
<p><strong>1 King Bed</strong></p><p>427.0-sq-foot room, balcony with lake views </p><br/><p><b>Layout</b> - Bedroom and living room</p><p><b>Internet</b> - Free WiFi </p><p><b>Entertainment</b> - LCD television with premium channels</p><p><b>Food & Drink</b> - Coffee/tea maker, minibar (fees may apply), 24-hour room service, and free bottled water</p><p><b>Sleep</b> - Bed sheets </p><p><b>Bathroom</b> - 2 bathrooms, bathtub or shower, bathrobes, and a hair dryer</p><p><b>Practical</b> - Safe and phone; cribs (free) available on request</p><p><b>Comfort</b> - Air conditioning and daily housekeeping</p><p><b>Need to Know</b> - No rollaway/extra beds available</p><p>Smoking And Non-Smoking</p>
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Family Room
The pool with a view is a top feature of this family room. This air-conditioned family room is consisted of of a flat-screen TV with satellite channels, a private bathroom as well as a terrace with lake views. The unit has 2 beds.
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Family Room, 2 Queen Beds, Non Smoking, Pool View
<p><strong>2 Queen Beds</strong></p><p>269-sq-foot room with pool views </p><br/><p><b>Internet</b> - Free WiFi </p><p><b>Entertainment</b> - LCD television with premium channels</p><p><b>Food & Drink</b> - Coffee/tea maker, 24-hour room service, and free bottled water</p><p><b>Sleep</b> - Bed sheets </p><p><b>Bathroom</b> - Bathtub or shower, bathrobes, and a hair dryer</p><p><b>Practical</b> - Safe and phone; cribs (free) available on request</p><p><b>Comfort</b> - Air conditioning and daily housekeeping</p><p><b>Accessibility</b> - Wheelchair accessible</p><p><b>Need to Know</b> - No rollaway/extra beds available</p><p>Non-Smoking</p>
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Superior Room
The pool with a view is a top feature of this double room. This air-conditioned double room is consisted of of a flat-screen TV with satellite channels, a private bathroom as well as a terrace with garden views.
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Superior Room, Pool View
<p><strong>1 Queen Bed OR 2 Twin Beds</strong></p><p>248-sq-foot room with pool views </p><br/><p><b>Internet</b> - Free WiFi </p><p><b>Entertainment</b> - LCD television with premium channels</p><p><b>Food & Drink</b> - 24-hour room service and free bottled water </p><p><b>Sleep</b> - Bed sheets </p><p><b>Bathroom</b> - Bathtub or shower, bathrobes, and a hair dryer</p><p><b>Practical</b> - Safe and phone; cribs (free) available on request</p><p><b>Comfort</b> - Air conditioning and daily housekeeping</p><p><b>Need to Know</b> - No rollaway/extra beds available</p><p>Smoking And Non-Smoking</p>
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All facilities & services listed by the hotel (aggregated across sources).