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The Phoenician, a Luxury Collection Resort, Scottsdale

★★★★★·9.2/ 10Excellent
TThe Luxury Collection·Marriott Bonvoy·Hotels
Check-in 04:00 PM / out 11:00 AM
ClubhouseComprehensive recycling policyElectric car charging stationNo single-use plastic strawsNo single-use plastic stirrersExpress check-outAll 85 facilities +
Review
Official

Great care is taken to ensure guests experience comfort through top-notch services and amenities. Discovering Phoenix (AZ) becomes even more accessible, thanks to the car hire amenities provided at the hotel. Parking is accessible, supplied by the hotel for guests who arrive by car. Effortlessly plan your daily activities and travel requirements with concierge service, express check-in or check-out and safety deposit boxes provided by the front desk services. For extended visits or whenever required, the laundromat and dry cleaning service ensures your preferred travel garments remain clean and accessible. During leisurely days and evenings, in-room amenities such as 24-hour room service, room service and daily housekeeping enable you to maximize your stay in the room. For minor or impromptu requirements, the convenience stores can promptly cater to them without the necessity of stepping out from the hotel. Crafted for coziness, every guestroom provides an array of features, guaranteeing a tranquil night's sleep while maintaining the level of comfort. Expand your in-room entertainment choices with various amenities, such as cable TV offered in certain accommodations. In select rooms, the hotel offers visitors access to instant tea. Maintain your cleanliness and comfort using a hair dryer and bathrobes available in select guest restrooms. Each morning at The Phoenician, a Luxury Collection Resort, Scottsdale, a scrumptious, homemade breakfast kick-starts the day. Begin your holiday mornings right with your essential cup of coffee, offered daily at the cafe on-site. Experience a fantastic evening effortlessly! Relish an entertaining night without venturing beyond the confines of the bar.

01

Tier × benefits, as tested

What guests actually got at each tier — switch levels.

Silver EliteGold ElitePlatinum EliteTitanium EliteAmbassador Elite
Marriott Bonvoy · From guest reports · actual benefits may vary
Room upgradeSubject to availability

Subject to availability

Free breakfastRarely
Lounge accessSubject to availability

Lounge access at select properties

Late checkoutSubject to availability

延迟至14:00退房 · until 14:00

Welcome giftSubject to availability

积分或早餐礼遇

Earned with 25 to 49 qualifying nights annually.
03

Guest reports

Firsthand stays — upgrades, breakfast, late checkout as delivered.

The Phoenician, a Luxury Collection Resort, Scottsdale · 万豪金卡入住报告(2024年8月)

  • 送行李和valet都很快
  • 自带的牛排馆不错
  • 位置在camelback山脚下,僻静,占了半个山坡
  • 有7个24小时游泳池加滑梯加温泉,每天半夜都去泡
2024-08-14

Banana桑 · 2024-08-14 · Source ↗

The Phoenician, a Luxury Collection Resort, Scottsdale · 万豪白金入住报告

  • 一开始套房券没有升级到suite,app上找客服谈心升级到suite
  • 白金提供的早餐只是continental breakfast,不是buffet,但两人的免费早餐可以抵一个人的buffet(不含税和小费)
  • 申请late check-out没有成功,后来去前台也只给了12pm
  • 酒店里的J & G steakhouse很赞,尤其推荐crab cake。Mowry & Cotton的早餐自助也很棒。
2022-12-25

Gavin · 2022-12-25 · Source ↗

See all 2 reports →
04

Guest scores & sentiment

From 238 guest reviews · multi-source · as of 2026-07-12

Guests praise the friendly staff, stunning views, and excellent dining. However, complaints focus on dated facilities, poor maintenance (cloudy pools, bugs), chaotic check-in processes, and high costs relative to service consistency.

Dimension scores · cross-source

Location9.2
Facilities9.1
Cleanliness9.0
Surroundings9.0
Service8.8
Value7.6
PraisedStaff service is enthusiastic and professional · Dining options are abundant and delicious · Beautiful environment with comprehensive facilities · Stunning views and beautiful grounds
ComplaintsFacilities are dated and need renovation · Poor cleanliness of pools and public areas · Rooms suffer from noise or pest issues · Low cost-performance ratio with high fees

KEYSuitable for those valuing views and service over modernity. Book early for room views and avoid peak seasons to minimize check-in delays.

FAQ · grounded in hotel data & reviews

locationHow is the location and surroundings of this hotel?
With a location score of 9.2, it offers stunning views and beautiful grounds. The expansive property features 9 outdoor pools, a golf course, and a spa for a luxurious natural retreat.
diningWhat dining options are available at the hotel?
Dining is highly praised with multiple restaurants, cafes, and bars. Guests can enjoy breakfast, fine dining, or poolside snacks, though service speed may vary.
familyIs this hotel suitable for families with children?
Highly suitable with 9 outdoor pools, water slides, a kids' club, and spacious rooms. While some note inconsistent service, the extensive child-friendly facilities are a major draw.
businessCan business travelers get a good conference experience here?
Yes, it features 40 meeting rooms, a conference center, and business services. Business guests appreciate the luxury and catering, though the large size can make navigation challenging.
coupleHow is the experience for couples on vacation?
Couples praise the professional staff and romantic views. The full-service spa and multiple pools are ideal for relaxation. Note that some reviews mention dated facilities and question the value for money.
roomHow are the room comfort and cleanliness?
Rooms are known for being spacious and comfortable with an environment score of 9.0. However, hygiene varies; some guests reported bugs and cleaning inconsistencies, so inspect carefully upon arrival.
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