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Four Points by Sheraton Surabaya, Pakuwon Indah

★★★★·9.4/ 10Excellent
·Hotels
2019 opened· Check-in 03:00 PM / out 12:00 PM
Comprehensive recycling policyNo single-use plastic stirrersHealth or beauty spa nearby24-hour front deskLuggage storageFree WiFiAll 50 facilities +
Review
Official

At Four Points by Sheraton Surabaya, Pakuwon Indah, exceptional service and top-notch amenities create a memorable experience for guests. Continuously receive the support you require through front desk amenities such as concierge service. Craving relaxation? In-room amenities such as 24-hour room service, room service and daily housekeeping allow you to maximize your time spent inside the room. Accommodations come equipped with all the conveniences required for a restful night's slumber. A number of rooms feature cable TV for guest amusement and enjoyment. In certain rooms, the hotel offers visitors access to instant tea and mini bar. Four Points by Sheraton Surabaya, Pakuwon Indah offers a hair dryer and bathrobes in the restrooms of specific accommodations. A delightful breakfast is the perfect way to begin your day, and at Four Points by Sheraton Surabaya, Pakuwon Indah, you can always indulge in a scrumptious meal on-site. At Four Points by Sheraton Surabaya, Pakuwon Indah, guests with diverse dietary needs are accommodated by offering options like halal among the different types of cuisine. An evening spent at hotel's bar can offer as much enjoyment as venturing out with your fellow travelers.

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Guest scores & sentiment

From 421 guest reviews · multi-source · as of 2026-07-06

Guests highly praise the strategic location connected to Pakuwon Mall, exceptional personalized hospitality, and delicious breakfast. Main drawbacks include outdated room facilities, poor soundproofing, bathroom ventilation issues causing dampness, unstable Wi-Fi, and parking difficulties.

Dimension scores · cross-source

Service9.8
Location9.8
Cleanliness9.7
Value9.5
Facilities9.4
Surroundings9.2
PraisedWarm and attentive staff · Excellent breakfast variety · Convenient mall connection · Frequent room upgrades
ComplaintsDifficult parking and fees · Some frozen food items · Limited kid-friendly options · Basic amenities, low value

KEYIdeal for shoppers and business travelers. Avoid connecting rooms if sensitive to noise; check room maintenance and Wi-Fi stability.

FAQ · grounded in hotel data & reviews

locationIs the hotel location convenient? What is nearby?
Excellent location directly connected to Pakuwon Mall. Rated 9.8/10 for convenience.
diningHow is the breakfast? What options are there?
Highly praised for variety and taste, including local Indonesian dishes and vegetarian options.
serviceHow is the level of service at the hotel?
Rated 9.8/10, known for warm, personalized service including upgrades and thoughtful touches.
businessIs it suitable for business trips? Are facilities adequate?
Great for business with coworking spaces and free WiFi. Connected to the mall for convenience.
familyIs it convenient for families with kids? Any special services?
Family-friendly with kid gifts and towel art. Direct mall access. Note potential parking issues on weekends.
roomHow is the soundproofing and hygiene of the rooms?
Rooms are generally clean with comfortable beds. However, some guests report poor soundproofing and bathroom ventilation issues.
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