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Gran Melia Arusha

★★★★★·9.2/ 10Excellent
MMeliá Hotels International·MeliáRewards·Hotels
2019 opened· 171 rooms· Check-in 03:00 PM / out 12:00 PM
Health clubGardenTerraceFree WiFiSafari nearbySafe-deposit box at front deskAll 15 facilities +
Review
Official

Gran Melia Arusha provides flawless service and all the necessary facilities for visitors. Share your photos and respond to emails at your convenience, thanks to the free Wi-Fi internet access offered by hotel. Should you require transportation to or from the airport, hotel is able to organize it prior to your arrival date. Visitors can take advantage of complimentary parking directly at the hotel. Reception services such as concierge service and safety deposit boxes are available to accommodate your requirements. Room amenities like room service and daily housekeeping contribute to making a perfect selection for your stay. The hotel maintains a completely smoke-free zone, providing a breathable atmosphere. Smoking is limited to specified smoking zones. Each accommodation at Gran Melia Arusha is thoughtfully created and adorned to provide visitors with a comfortable, home-like atmosphere. In certain rooms, the hotel offers blackout curtains and air conditioning for guest convenience and satisfaction. At Gran Melia Arusha, uniquely crafted rooms provide various layout choices, featuring spaces equipped with separate living room and balcony or terrace. In select rooms, guests at the hotel can enjoy top-notch in-room entertainment with television and cable TV available for their convenience. Rest assured, in a few chosen rooms, you will find the convenience of a refrigerator, bottled water, a coffee or tea maker and mini bar at your disposal. Maintain your cleanliness and comfort using a hair dryer, toiletries, bathrobes and towels available in select guest restrooms. Immerse yourself in the executive lounge, where exceptional amenities and lavish surroundings await you. Embark on your holiday experience in the most ideal manner. Commence each morning of your visit with an on-site breakfast. Experience the delight of a fresh morning by savoring excellent coffee at the cafe situated within hotel. Should you prefer not to venture out for a meal, the enticing culinary choices at hotel are always available for your satisfaction. Experience an unforgettable evening with your fellow travelers just a short distance away, at hotel's bar. Indulge in the numerous pursuits available at Gran Melia Arusha. Unwind after a long day by stopping by spa and sauna to rejuvenate your senses. Each day at hotel, immerse yourself in the invigorating waters of the pool, perfect for a rejuvenating plunge or a series of revitalizing laps. Bypass the formal attire and choose a laid-back mixed drink or brew at hotel's waterside lounge. For individuals who don't want to skip their exercise routine, visiting the hotel fitness center ensures you maintain your vitality and wellness.

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Guest scores & sentiment

From 360 guest reviews · multi-source · as of 2026-07-07

Guests praise the Mt. Meru views, coffee gardens, and friendly staff, especially Red Level perks. Complaints focus on high prices, inconsistent reception service, minor facility flaws like lighting, and occasional hygiene issues.

Dimension scores · cross-source

Location10.0
Cleanliness9.4
Surroundings9.4
Facilities9.3
Value9.0
Service9.0
PraisedMeru views and gardens · Helpful staff (luggage/honeymoon) · Excellent breakfast · Spacious comfortable rooms
ComplaintsSlow service/errors · Rooftop restaurant issues · Maintenance issues · Noise disturbance

KEYIdeal for landscape seekers; book mountain view/Red Level. Expect high costs and potential service variability.

FAQ · grounded in hotel data & reviews

locationHow is the location and what are the surroundings?
Rated 10/10 for location, it sits in a coffee plantation with Mt. Meru views, offering nearby game viewing and safari experiences.
diningWhat dining options are available and how is the breakfast?
Features The Grill, a coffee shop, and room service. High-dimension ratings confirm excellent breakfast quality, though some families noted occasional buffet variety issues.
businessIs this suitable for business travelers? Are facilities adequate?
Yes, with a business center, meeting rooms, and free WiFi. Business guests appreciate the view and service but note cleaning details, aging facilities, and limited breakfast menus.
facilityWhat are the main facilities and entertainment options?
Features an outdoor pool, 24-hour gym, gardens, and terrace (Facilities score: 9.3/10). Note: Pool glass barrier has design flaws, and some guests found the water temperature low.
memberWhat are the official benefits for Meliá members?
Officially: Gold, Silver, and Platinum members earn bonus points. Breakfast, late checkout, and lounge access (Platinum only) are 'maybe' based on availability. Observed Red Level perks were not consistently honored.
pros_consWhat are the main pros and cons of this hotel?
Pros: Mt. Meru views, coffee gardens, friendly staff, high-quality dining. Cons: High prices, inconsistent reception efficiency, difficult room lighting, pool glass design flaws, and occasional hygiene issues.
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