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Landhotel Altes Zollhaus

★★★★·8.6/ 10Recommended
·Hotels
📍Altenberger Strasse 7 · Hermsdorf ↗
📞0049035057540·Official site ↗
Check-in 02:00 PM / out 11:00 AM
Offsite parking discounted rates availableHealth or beauty spa nearbyFamily roomsLift / ElevatorLuggage storageExpress check-in/check-outAll 85 facilities +
Review
Official

Indulge in a relaxing experience at the full-service spa, offering massages, body treatments, and facials. Enjoy recreational amenities such as ski-in/ski-out access and a sauna. This hotel also provides complimentary Wi-Fi, an arcade/game room, and ski storage. Dine at one of the hotel's three restaurants, including Kreuzgewölbe, or enjoy room service during limited hours. Snacks are available at the coffee shop/cafe. Unwind with a drink at one of the two bars/lounges. A complimentary buffet breakfast is served daily from 7 AM to 10 AM. The hotel offers express check-in/check-out, luggage storage, and free self-parking. Each of the 41 guestrooms features a flat-screen TV, complimentary Wi-Fi, and cable programming. Private bathrooms include showers, complimentary toiletries, and hair dryers. Desks are provided, and housekeeping is offered daily. Cribs/infant beds are available upon request. Located near Ore Mountains-Vogtland Nature Park, the hotel is also a short distance from Rehefeld Sesselbahn Ski Lift and Sport Center Bouřňák. The preferred airport is Dresden (DRS).

04

Guest scores & sentiment

From 199 guest reviews · multi-source · as of 2026-07-17

Guests praise the excellent dining, friendly staff, and peaceful nature setting, along with good sauna facilities. Common complaints include poor WiFi, dated room decor, minor hygiene issues like dust or cobwebs, crowded breakfast areas, and unclear cleaning policies.

Dimension scores · cross-source

Location9.0
Facilities8.6
Cleanliness8.6
Surroundings8.4
Service8.1
Value8.0
＋ PraisedExcellent dining (abundant breakfast, tasty dinner) · Peaceful natural setting (forest surroundings, great for hiking) · Friendly and attentive staff · Comfortable wellness and sauna area
－ ComplaintsDated room furnishings & missing amenities (fridge/safe) · Poor connectivity (weak WiFi, no mobile signal) · Crowded saunas & usage restrictions · Breakfast service details need improvement

KEYIdeal for nature lovers seeking tranquility and good food. Avoid if reliable internet is critical; confirm room condition and cleaning policy upon booking.

FAQ · grounded in hotel data & reviews

locationHow is the hotel's location and surrounding environment?＋
Located in scenic Hermsdorf surrounded by mountains, it scores 9.0 for location. Guests highly praise its peaceful natural setting.
diningWhat are the highlights of the hotel's dining options?＋
The restaurant offers buffet breakfast, regional/international dishes, and authentic Italian stone-oven pizza. Dining quality is highly praised by guests.
facilityWhat leisure and wellness facilities are available?＋
Features include a free sauna area (Finnish, salt crystal), steam room, massage services, kids' play equipment, and board games. Facility score is 8.6.
coupleIs this hotel suitable for couples?＋
Highly recommended for couples. 118 guest reviews highlight the tranquil atmosphere, excellent dining, and comfortable sauna experience.
policyWhat are the check-in/out times and pet policies?＋
Check-in is at 14:00 and check-out at 11:00. Pets are welcome, with pet bowls and baskets provided for convenience.
serviceHow are the service and cleanliness standards?＋
Service scores 8.1 with friendly staff praised. Rooms follow strict cleaning protocols, though some guests noted minor dust or cobwebs.
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