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Hotel Chichen Itza

★★★★·8.7/ 10Recommended
·Hotels
Check-in 03:00 PM / out 12:00 PM
Offsite parking discounted rates availableGuest education on local ecosystems and cultureAir conditioningSwimming poolLuggage storageExpress check-in/check-outAll 62 facilities +
Review
Official

Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a picnic area. Grab a bite to eat at LOS ARCOS, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the poolside bar. A complimentary full breakfast is served daily from 7:00 AM to 10:00 AM. Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Free self parking is available onsite. Stay in one of 40 guestrooms featuring LED televisions. Rooms have private balconies. Cable television is provided for your entertainment. Bathrooms feature bathtubs or showers, complimentary toiletries, and hair dryers. Distances are displayed to the nearest 0. 1 mile and kilometer. Ball Courts - 0. 5 km / 0.

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Guest scores & sentiment

From 519 guest reviews · multi-source · as of 2026-07-05

Praised for proximity to Chichen Itza, pleasant facilities, and friendly staff, with excellent breakfast. Criticized for street noise, some dated rooms/hard beds, Wi-Fi issues, and inconsistent breakfast service.

Dimension scores · cross-source

Location8.8
Rooms8.6
Surroundings8.4
Service8.2
Cleanliness8.1
Value8.0
Facilities7.8
PraisedConvenient location · Generous breakfast · Friendly staff · Nice pool and garden
ComplaintsStreet noise · Weak WiFi · Dated facilities · Slow breakfast service

KEYIdeal for site visits. Choose garden rooms for quiet, verify breakfast details, and avoid weekends if sensitive to noise.

FAQ · grounded in hotel data & reviews

locationHow far is the hotel from the Chichen Itza ruins?
The hotel boasts an excellent location score of 8.8, situated in Pisté village just a short distance from the famous Chichen Itza ruins for easy exploration.
diningHow is the breakfast?
Breakfast is highly praised as a major pro, though some guests note inconsistent service speed and quality, so allow extra time.
pros_consWhat are the main pros and cons?
Pros include convenient location, excellent breakfast, friendly staff, and nice pool area. Cons involve street noise, dated rooms/hard beds, weak Wi-Fi, and inconsistent breakfast service.
roomWhat are the room facilities? Are the beds comfortable?
Rooms score 8.6 with AC and TV, but some guests report hard beds and dated or dimly lit rooms, so confirm room type if sensitive to sleep conditions.
facilityDoes the hotel have a pool? How is the environment?
Yes, it features an outdoor pool and tropical gardens, which are highlighted as a major pro for a relaxing and pleasant environment.
serviceIs the staff friendly?
Service scores 8.2, with staff widely praised as friendly and helpful. Concierge assists with tours, and express check-in/out is available.
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