Name: Hotel Casa de Familia de San Cristobal
Address: Av. 5 de Mayo #12, esq. c/ Calle 1 de Marzo Centro Histórico, San Cristóbal de Las Casas, MX

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Guest scores & sentiment

From 219 guest reviews · multi-source · as of 2026-07-12

Guests praise the historic charm, courtyard, location, and friendly staff, with good dining. Main complaints involve windowless rooms lacking ventilation, poor soundproofing, weak Wi-Fi, and occasional maintenance issues.

Dimension scores · cross-source

Value10.0

Location10.0

Service9.4

Facilities9.4

Cleanliness9.4

Surroundings9.4

＋ PraisedElegant and peaceful environment · Friendly and attentive service · Excellent restaurant food · Comfortable and clean bedding

－ ComplaintsPoor soundproofing · Lack of ventilation/light · Weak Wi-Fi signal · No air conditioning

KEYIdeal for history lovers. Avoid windowless rooms if sensitive to ventilation. Check Wi-Fi reliability and soundproofing needs.

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Room types · 6

Room photos, bedding & descriptions; live rates & booking live on FlyerTrip (no checkout here).

Junior Suite

1 × Extra-large double bed (Super-king size)25 ㎡up to 2

This suite is consisted of of 1 living room, 1 separate bedroom and 2 bathrooms with a shower and free toiletries. The suite offers a mini-bar, a tea and coffee maker, a wardrobe, a flat-screen TV with cable channels, as well as garden views. The unit offers 1 bed.

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Double Room with Garden View

2 × Double bed20 ㎡up to 4

This double room includes a flat-screen TV with cable channels, a private bathroom as well as a terrace with garden views. The unit offers 2 beds.

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Deluxe Suite

1 × Queen bed18 ㎡up to 2

The suite features 1 bedroom and 1 bathroom with a shower and free toiletries. Featuring a terrace with an inner courtyard view, this suite also offers a mini-bar and a flat-screen TV with cable channels. The unit offers 1 bed.

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Standard Two Beds

2 × Double bed18 ㎡up to 4

Offering free toiletries, this twin room includes a private bathroom with a shower and a hairdryer. The twin room offers a mini-bar, a tea and coffee maker, a wardrobe, a safe deposit box, as well as a flat-screen TV with cable channels. The unit offers 2 beds.

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Standard Double Room

1 × Queen bed17 ㎡up to 2

Providing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The double room provides a mini-bar, a tea and coffee maker, a wardrobe, a safe deposit box and a flat-screen TV with cable channels. The unit offers 1 bed.

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Standard King Room

1 × Extra-large double bed (Super-king size)14 ㎡up to 2

Featuring free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The double room features a mini-bar, a tea and coffee maker, a wardrobe, a safe deposit box, as well as a flat-screen TV with cable channels. The unit has 1 bed.

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Facilities · 42

All facilities & services listed by the hotel (aggregated across sources).

Offsite parking discounted rates availableFamily roomsLuggage storageSafety deposit boxParkingTerraceShuttle service (additional charge)Outdoor furnitureStaff adhere to local safety protocolsGuest rooms disinfected between staysCleaning standards that are effective against CoronavirusPhysical distancing rules followedHand sanitizer in guest room and key areasCashless payment availableFire extinguishersFirst aid kit availableSanitized tableware & silverwareInvoice providedGuests can opt-out any cleaning services during staySmoke alarmsPhysical distancing in dining areasCCTV outside propertyProcess in place to check health of guestsInternet accessJapanese gardenNo accessible shuttleNo accessible train station shuttleOffsite parking discounted rates availablePrivate picnicsSelf parking (surcharge)Airport transportation - pickup (surcharge)Television in common areasAirport transportation - drop-off (surcharge)Accessible train station shuttleAccessible shuttleFree wired internetFront desk (limited hours)Housekeeping on requestNon-smoking roomsRestaurantTour deskNon-smoking throughout

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Nearby & map

Sights

1

Casa Na Bolom

museum

1.1km

2

Santo Domingo in San Cristobal de las Casas

place_of_worship

church building in Chiapas, Mexico

426m

3

Museo de Medicina Maya

museum

cultural Museum in Chiapas, Mexico

1.3km

1

2

3

Click a row to locate it · distances are approximate. Data from Overture / Michelin / Wikidata.