Guest scores & sentiment

From 75 guest reviews · multi-source · as of 2026-07-23

Guests praised spacious, clean rooms and friendly staff. Breakfast was generally good but occasionally lacked variety or items. Complaints focused on noise, cold pool, maintenance issues like leaks, and high prices.

Dimension scores · cross-source

Service8.7

Rooms8.6

Cleanliness8.6

Location8.5

Facilities8.1

Wi-Fi8.0

Value8.0

＋ PraisedClean and spacious rooms · Friendly staff service · Convenient location · Breakfast well-received

－ ComplaintsMaintenance issues · Poor soundproofing · Pool water too cold · High price

KEYSuitable for Black Canyon visitors. Sensitive to noise should be cautious; check facility maintenance.

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Room types · 1

Room photos, bedding & descriptions; live rates & booking live on FlyerTrip (no checkout here).

Deluxe Queen Room

1 × Large bed18 ㎡up to 2

This room has an en suite bathroom with a therapeutic jetted tub,with access to semi-private balcony with Bay view

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Facilities · 37

All facilities & services listed by the hotel (aggregated across sources).

Offsite parking discounted rates availableAir conditioningLuggage storagePacked lunchesParkingTerraceBoard games/puzzlesOutdoor furnitureStaff adhere to local safety protocolsGuest rooms disinfected between staysCleaning standards that are effective against CoronavirusPhysical distancing rules followedHand sanitizer in guest room and key areasCashless payment availableFire extinguishersSanitized tableware & silverwareInvoice providedGuests can opt-out any cleaning services during staySmoke alarmsShared stationery like menus, pens are removedPhysical distancing in dining areasCCTV outside propertyProcess in place to check health of guestsScreens / Barriers between staff and guests for safetyFace masks for guests availableSecurity alarmInternet accessJapanese gardenOffsite parking discounted rates availablePrivate picnicsSelf parking (surcharge)Television in common areasVegetarian menu options availableFree wired internetGolfing on siteNon-smoking roomsNon-smoking throughout