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The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago

★★★★·9.4/ 10Excellent
TThe Luxury Collection·Marriott Bonvoy·Hotels
Check-in 03:00 PM / out 12:00 PM
Electric bicycle charging stationFitness facilities (surcharge)Air conditioningLift / ElevatorLuggage storageExpress check-in/check-outAll 53 facilities +
Review
Official

Great care is taken to ensure guests experience comfort through top-notch services and amenities. Discovering Chicago (IL) becomes even more accessible, thanks to the car hire amenities provided at the hotel. Parking is accessible, supplied by the hotel for guests who arrive by car. Effortlessly plan your daily activities and travel requirements with concierge service and safety deposit boxes provided by the front desk services. Need some relaxation? Your room features room service to make your stay even more comfortable and enjoyable. Crafted for coziness, every guestroom provides an array of features, guaranteeing a tranquil night's sleep while maintaining the level of comfort. Expand your in-room entertainment choices with various amenities, such as cable TV offered in certain accommodations. Maintain your cleanliness and comfort using a hair dryer and bathrobes available in select guest restrooms. Concerned about your dining preferences? Fret not! The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago offers an assortment of culinary varieties featuring kosher choices, catering to all tastes.

01

Tier × benefits, as tested

What guests actually got at each tier — switch levels.

Silver EliteGold ElitePlatinum EliteTitanium EliteAmbassador Elite
Marriott Bonvoy · From guest reports · actual benefits may vary
Room upgradeSubject to availability

Subject to availability

Free breakfastRarely
Lounge accessSubject to availability

Lounge access at select properties

Late checkoutSubject to availability

延迟至14:00退房 · until 14:00

Welcome giftSubject to availability

积分或早餐礼遇

25 to 49 Qualifying Nights in a calendar year.
03

Guest reports

Firsthand stays — upgrades, breakfast, late checkout as delivered.

The Gwen, a Luxury Collection Hotel, Michigan Avenue Chicago · 万豪钛金入住报告(2023年12月)

  • 4pm
  • 升1级
  • contiental券,基本就是冷食
  • 很一般,电视也不是智能的
2024-01-02

DELTA · 2024-01-02 · Source ↗

See all 1 reports →
04

Guest scores & sentiment

From 241 guest reviews · multi-source · as of 2026-07-11

Guests praise the prime location, spacious rooms, and exceptional staff service, particularly Luigi. Complaints focus on breakfast errors, maintenance issues like cracked sinks, public area hygiene, and missing in-room amenities.

Dimension scores · cross-source

Location9.8
Cleanliness9.8
Service9.6
Surroundings9.4
Facilities9.3
Value9.2
PraisedExceptional personalized service · Prime location · Excellent dining experience · Great for family celebrations
ComplaintsPoor public area maintenance · Outdated or stained rooms · Value questioned · Dining errors

KEYIdeal for luxury seekers valuing service. Verify room condition beforehand, expect minor service hiccups, and monitor public area cleanliness.

FAQ · grounded in hotel data & reviews

locationIs the hotel location convenient? What is nearby?
With a location score of 9.8, it is situated on Michigan Avenue near Nordstrom, offering excellent transport and exploration access.
serviceHow is the service level? Are there recommended staff?
Service scores 9.6, with guests praising warm, professional staff. Employees like Luigi are frequently highlighted for personalized care.
diningWhat are the dining options? How is the breakfast experience?
Circa Restaurant serves American fare all day, and the rooftop bar offers city views. However, some guests reported breakfast service errors.
roomWhat are the room conditions and amenities?
Rooms are spacious with 65-inch TVs and free WiFi. Some guests noted missing amenities like coffee makers and maintenance issues like cracked sinks.
facilityDoes the hotel have fitness or business facilities?
Yes, it features an advanced fitness center with yoga facilities (surcharge may apply) and a 24-hour business center for productivity.
familyIs this hotel suitable for families?
Yes, 72 family guests praised the service and location. Note that lower-floor rooms may have limited light, and public area hygiene has mixed reviews.
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