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Fairmont Empress Hotel

★★★★★·9.3/ 10Excellent
·Hotels
1908 opened· 431 rooms· Check-in 04:00 PM / out 11:00 AM
Electric bicycle charging stationFitness facilities (surcharge)Health or beauty spa nearbyAir conditioningSwimming poolFamily roomsAll 82 facilities +
Review
Official

At Fairmont Empress Hotel, exceptional service and top-notch amenities create a memorable experience for guests. Complimentary internet access is available in the hotel to ensure you stay connected during your visit. Arrange your trips to and from the airport using the hotel's convenient transportation services booking. Car hire and shuttle offerings at the hotel simplify arranging your excursions, explorations, and additional activities in Victoria (BC). For guests with their own vehicle, parking facilities are provided. Continuously receive the support you require through front desk amenities such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes. At the hotel, their ticket service and tours is also capable of assisting with booking tickets and securing reservations for entertainment and adventures. Always look your best in your preferred attire with the dry cleaning service and laundry service provided at Fairmont Empress Hotel. Craving relaxation? In-room amenities such as 24-hour room service, room service and daily housekeeping allow you to maximize your time spent inside the room. Due to health concerns, smoking is strictly prohibited within the entire premises of hotel. For the health and well-being of all guests and staff, smoking is restricted exclusively to assigned zones. Accommodations come equipped with all the conveniences required for a restful night's slumber. A selection of rooms feature linen service, blackout curtains and air conditioning to ensure your comfort and convenience. A few chosen rooms are equipped with daily newspaper, television, in-room video streaming and cable TV to ensure guest amusement. In certain rooms, the hotel offers visitors access to a refrigerator, a coffee or tea maker and mini bar. Fairmont Empress Hotel offers a hair dryer, toiletries and bathrobes in the restrooms of specific accommodations. An additional advantage for guests is the executive lounge, which offers an outstandingly cozy and excellently furnished environment for relaxation. A delightful breakfast is the perfect way to begin your day, and at Fairmont Empress Hotel, you can always indulge in a scrumptious meal on-site. All adore a delightful cup of coffee! An on-site coffee shop ensures you can relish a cup of authentic, freshly-brewed coffee every morning -- or whenever you desire it. Allow your journey to be free from the pangs of hunger! On-site eateries offer delicious and accessible meal choices. An evening spent at hotel's bar can offer as much enjoyment as venturing out with your fellow travelers. At Fairmont Empress Hotel, affordable refreshments are available 24/7 through the convenient vending machines on-site. Are you inclined to prepare your own dishes? You will surely appreciate having the on-site BBQ facilities available. At Fairmont Empress Hotel, guests can take pleasure in the delightful recreational amenities provided for their entertainment. Conclude your days in complete tranquility by paying a visit to massage, hot tub, salon, steam room, spa and sauna for ultimate relaxation. At Fairmont Empress Hotel, a wide array of amenities guarantees a fulfilling experience throughout your visit. Make your holiday truly memorable by taking a rejuvenating plunge into the pool. At the hotel fitness center, you have the option to engage in your daily exercise routine or simply alleviate your jet lag by breaking a sweat.

04

Guest scores & sentiment

From 347 guest reviews · multi-source · as of 2026-07-08

Guests praise the Gold Floor service, prime location, and comfortable beds. Common complaints include small rooms, cramped bathrooms, outdated tech, noise issues, and occasional valet delays.

Dimension scores · cross-source

Location9.8
Surroundings9.6
Service9.0
Cleanliness9.0
Facilities8.5
Rooms8.0
Value7.6
PraisedPrime location · Friendly and professional staff · Classic and elegant architecture · Good value
ComplaintsOutdated room facilities · Tight room space · Equipment malfunctions · Ventilation noise

KEYIdeal for luxury seekers valuing location and Gold Floor perks. Book Gold for better service; avoid standard rooms if space is critical.

FAQ · grounded in hotel data & reviews

locationHow is the hotel's location? What attractions are nearby?
The hotel boasts a prime location overlooking Victoria's Inner Harbour (score 9.8). Nearby attractions include the Royal BC Museum and the Maritime Museum of BC.
diningWhat dining options does the hotel offer?
The hotel offers traditional afternoon tea with harbour views, a restaurant, and room service. Kid meals are also available for families.
familyIs this hotel suitable for families with children?
Yes, it welcomes children and pets. Families appreciate the patient staff, but note that some rooms have poor soundproofing and small bathrooms.
coupleAny recommendations or tips for couples?
Couples love the historic ambiance, Gold Floor service, and comfortable beds. Enjoy the prime location, but be aware that some rooms are compact.
businessHow is the experience for business travelers?
Business travelers value the central location and efficient service. While amenities like laundry and fax are available, some find the facilities slightly outdated.
roomWhat are the room size and facility conditions like?
Rooms score 8.0. Beds are comfortable and cleanliness is high, but guests often report small rooms, cramped bathrooms, and outdated tech like TVs.
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